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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews
Call Dealership (260) 918-7829

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

November 20, 2021

Had to reorder the part. Took five trips into the dealership to get the job done. More

by DJOLLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herb Lefler
Report | Print
Dec 07, 2021 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 20, 2021

Price was more than what we expected for an oil change etc. Process took over 2 hours. More

by AAGBET2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
Report | Print
Nov 21, 2021 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2021

I waited a half hour more then I needed to yesterday. I saw my car in the parking lot and was waiting longer then I should of. Otherwise my service was fine. More

by sheilasmith48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 17, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We apologize for the long wait. We will share your comments with our team, and we look forward to working with you again.

November 17, 2021

This dealership is super shady. They always seem to be trying to rip you off. Suggesting services you don't want or need. Trying to push extra services on you you didn't ask for. Not honoring their cou More

by JONATHANPF11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Goldsworthy
Report | Print
Dec 04, 2021 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 16, 2021

I always appreciate getting a reminder a day or two before my appointment! Not all dealerships do that courtesy. More

by BSWRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil, Herb Lefler
Report | Print
Nov 16, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that Herb and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

November 16, 2021

I had an incredible time meeting Michael. He made me feel very comfortable about my buying process. Someone this nice deserves 5 stars! More

by mikaeladalbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Report | Print
Nov 16, 2021 -

Fort Wayne Toyota responded

Mike, Here at Fort Wayne Toyota Lexus, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Michael, and it was a pleasure having you at the dealership. We appreciate your review!

November 15, 2021

Good Service. Timely. Friendly. My only complaint is that the car wash left water spots on windows. Had to go back and clean them. More

by TOMJURCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 15, 2021 -

Fort Wayne Toyota responded

Thank you, Tom, for taking the time to submit a review. We are so glad we could assist you with timely and friendly service. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to contact me at your convenience.

November 15, 2021

These people were very friendly and eager to help! They were also good on listening to what you wanted!!! Great group of guys!!! More

by Jbrower101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Pyay Thu, Herb Lefler
Report | Print
Nov 15, 2021 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

November 15, 2021

Not happy at all. Parts that we were told were in were not in. fail. More

by JKMAN73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew Burton
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November 14, 2021

The sales people are well informed about the car I purchased. The only issue is the dealership only had one car to choose from. More

by Wolfdiehl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker, Andrew Burton
Report | Print
Nov 14, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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