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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

August 06, 2022

Good friendly kindness and very good service very nice service men I’ll see you again More

by CWILL616
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jerome Dowdell
Aug 08, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota, your feedback and rating mean a lot to us. We're glad Jerone was able to help, and we hope to see you again!

August 05, 2022

This time service was a better experience than before. Calling in to make the appointment needs some improvement. Person who answered phone was very uninformed. More

by SONIABRINCEFIELD60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
No one gave me their name
Aug 05, 2022 -

Fort Wayne Toyota responded

Sonia, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

August 05, 2022

Was quickly able to get me in for service, and a job well done. Very polite at the service desk. More

by fire446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian, Brianna Modugno
Aug 08, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your service experience working with Brianna here at Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

August 04, 2022

I was told it was done and sent home without going over what was done and didn’t get the paperwork explaining what was done. More

by KHINOO75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 05, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 03, 2022

The service center has a good reputation and they mechanics do a good job. They really need to dump the ratty old furniture and step up the waiting room. It is clean but that is all that can be said More

by jt
Recommend Dealer
Yes
Employees Worked With
The employees were fine. I do not know his name
Aug 04, 2022 -

Fort Wayne Toyota responded

Thank you for your candid feedback. We sincerely appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

July 31, 2022

Christopher Rinker was delightful to work with and his integrity was reassuring!! Kudos are certainly in order for his great attitude and patience as I struggled with making the right decision. To his cr More

by Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
Aug 01, 2022 -

Fort Wayne Toyota responded

Susan, Thank you for sharing your experience with us! We're happy to hear it went well working with Chris and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 31, 2022

Sales man was fantastic awesome to work with financial awful won’t come back poor communication on responding to emails waits for the last second demanding me to come back in got an attitude when I didn’t More

by MWATERS126
Recommend Dealer
No
Employees Worked With
Andrew Burton
Aug 04, 2022 -

Fort Wayne Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that Andrew can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 31, 2022

The finance manager was mad because we did not purchase his extended service plan and when we told him that we were buying a Toyota because of the quality - he said the quality was not as good as back in 2 More

by PEARSONTE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brianna Modugno
Aug 04, 2022 -

Fort Wayne Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 04, 2022 -

PEARSONTE responded

I would be great to hear from you - your dealership has our contact info.

July 30, 2022

They listen sometimes when you talk. A big win in this world. My main maintenance shop. More

by d.shoup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 01, 2022 -

Fort Wayne Toyota responded

We are very happy to hear Tim provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

Aug 01, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

July 30, 2022

Thanks to your help, I bought a car that I am satisfied with., Thanks to your help, I bought a car that I am satisfied with. Gengjia would like to thank your sales staff and managers. The two of them have More

by ZHUXIU19721108
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker, James Hooper, Michael Smith, Keith Schendel, Pyay Thu, Dave Welling, Michele Hildenbrand, Joe Grove, Logan Wood, Phil Snyder
Aug 01, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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