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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

July 29, 2022

Everything was smooth sailing. Only needed to get checked was this noise which they scheduled an appointment to check out for free after riding with me personally to hear it. I fee More

by gibsonguitar05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and Jeremy
Aug 01, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 27, 2022

It gets frustrating when it takes over two hours every time we take our vehicle in for routine maintenance. We make appointments so apparently you consistently overbook your schedule. More

by RANDY
Recommend Dealer
No
Employees Worked With
Service Department
Jul 30, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 27, 2022

Everything was fine, but we scheduled the appointment for 730am. When we arrived, we were told the techs do not start until 815. Not sure why the first appointment would be 730 More

by markbankson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 28, 2022 -

Fort Wayne Toyota responded

Mark, thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again!

July 26, 2022

excellent service so far looking forward to continuing business with this company enjoy the service and experience the future is bright. More

by RONALDBRIDGES784
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy, Michele Hildenbrand, Joe Grove
Jul 27, 2022 -

Fort Wayne Toyota responded

Thanks, Ronald, for your feedback on your recent visit to Fort Wayne Toyota Lexus. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 25, 2022

Good job. Cost was consistent with estimate. Personalized service. Good car wash. Will return for other work in future. More

by JOHNPRENIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
Jul 26, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2022

Our Highlander was in for service but it also had an issue with the air conditioning. I explained the issue and the service department checked it, found exactly what the problem was and fixed it! The More

by YODER1150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Modugno
Jul 26, 2022 -

Fort Wayne Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!

July 22, 2022

I can always count on Damian to get my appointments scheduled quickly and for great service. More

by MONKEYFEET777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 24, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad Damian is always able to help, and we hope to see you again!

July 22, 2022

Easy to work with, even when I was on vacation in a different time zone! Kept me up to date on everything from start to finish. Michael is excellent! More

by DPHAN02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Jul 24, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 22, 2022

Jason is amazing! I was extremely impressed with his level of customer service and felt well taken care of. I look forward to working with him next time my Prius nee More

by arlenestory1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in Service
Jul 24, 2022 -

Fort Wayne Toyota responded

We appreciate your business and our team looks forward to serving you again soon!

July 21, 2022

Jeremy helped me out on getting my truck taken care of in a timely manner! Thank you for the great service. More

by gtreith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
Jul 21, 2022 -

Fort Wayne Toyota responded

We are very happy to hear that Jeremy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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