Fort Wayne Toyota

No ride available to my noon appointment although told I would have one. had to walk 2 miles in windy/cold. When asked about rental a co-worker said , no. Checkup was$500! Never told this when scheduling! would have one. had to walk 2 miles in windy/cold. When asked about rental a co-worker said , no. Checkup was$500! Never told this when scheduling! Didn’t sweep inside of car; had to inquire after left premise and return. Not impressive as it used to be. Will shop for another shop. More

Didn’t fix something correctly the first time, even though it cost over $2600. When I took it back, and they finally fixed it, I had to pay an additional $1500+ to get the car back. Last time I’ll go t though it cost over $2600. When I took it back, and they finally fixed it, I had to pay an additional $1500+ to get the car back. Last time I’ll go there for service. We had been happy there for over 20 years, but they have lost a loyal customer. More

Charged$140. 00+35.00 for work not needed or authorized not good communication at all 00+35.00 for work not needed or authorized not good communication at all More

Must be something going on. ..none of the normal service dept. Waited an hour for a $75 oil change and then they forgot to reset the oil change message in the car. ..none of the normal service dept. Waited an hour for a $75 oil change and then they forgot to reset the oil change message in the car. More

Service visit with Jennifer was quick and easy. Will be back in a year with the Supra. Will be back in a year with the Supra. More

a little bit slow service but no other complains as far as my first experience went as my first experience went More

Everything worked out perfect! Great service, I got my vehicle serviced quickly and everyone was very nice and helpful Great service, I got my vehicle serviced quickly and everyone was very nice and helpful More

Sales staff was very helpful and courteous and knowledgeable. Dealership very clean along with all of the vehicles at the dealership. knowledgeable. Dealership very clean along with all of the vehicles at the dealership. More

just purchased a vehicle, picked it up yesterday. I sent this mssg to Dalton Carr this morning and as of 3:47 pm have not heard back. I understand this is a used vehicle but purchased from a reputabl I sent this mssg to Dalton Carr this morning and as of 3:47 pm have not heard back. I understand this is a used vehicle but purchased from a reputable dealership to avoid having to deal with this type of situation . What happened to customer service? I sent pictures to Dalton as well. Again I am extremely disappointed, I went to Fort Wayne Toyota because of them having such a good reputation. Hi Dalton. This is Grace Schroeder, I am not sure who I should speak to about this. I picked up my new Highlander yesterday afternoon. When they pulled it up it looked pretty. (Nice and shiny) After getting home I am seeing a lot of dirt that the detailer missed. Wiping it down in a lot of areas that should have been cleaned. The glove box was full of and old 2019 license plate of the previous owner, all of his registrations over the years. Old lottery tickets and other miscellaneous papers. The windows were not cleaned, areas where maybe soft drinks dribbled. Then when I pulled back the back row seats, lots of golf tees, dirt and leaves. (I sent a couple pictures) Was this car even serviced, checked mechanically? Oil changed or just taken in and flipped? I am really disappointed. Bob Rohrman's has such a good reputation. I was expecting more. I was given 1 key, an told a couple of times "well, this is a "used" car. (We paid 33,000, it's new to me!) Lamont was not there. The manager on duty was very nice, he had them fill the tank and called the previous owner and is trying to get the other key, which I appreciate. When did getting 2sets of keys, your car detailed, gas in the vehicle and the car serviced become part of the negotiation on a $33,000 vehicle from one of the largest car dealers in the area. I did not get an appointment set up to the scratch repair for Tuesday either. Sorry to bother you but i am very disappointed. More

Fort Wayne Toyota is a great place to purchase a vehicle! Michael Smith has been our go-to salesman for the past 10 years!! Highly recommend!! Michael Smith has been our go-to salesman for the past 10 years!! Highly recommend!! More