Fort Wayne Toyota

just purchased a vehicle, picked it up yesterday. I sent this mssg to Dalton Carr this morning and as of 3:47 pm have not heard back. I understand this is a used vehicle but purchased from a reputabl I sent this mssg to Dalton Carr this morning and as of 3:47 pm have not heard back. I understand this is a used vehicle but purchased from a reputable dealership to avoid having to deal with this type of situation . What happened to customer service? I sent pictures to Dalton as well. Again I am extremely disappointed, I went to Fort Wayne Toyota because of them having such a good reputation. Hi Dalton. This is Grace Schroeder, I am not sure who I should speak to about this. I picked up my new Highlander yesterday afternoon. When they pulled it up it looked pretty. (Nice and shiny) After getting home I am seeing a lot of dirt that the detailer missed. Wiping it down in a lot of areas that should have been cleaned. The glove box was full of and old 2019 license plate of the previous owner, all of his registrations over the years. Old lottery tickets and other miscellaneous papers. The windows were not cleaned, areas where maybe soft drinks dribbled. Then when I pulled back the back row seats, lots of golf tees, dirt and leaves. (I sent a couple pictures) Was this car even serviced, checked mechanically? Oil changed or just taken in and flipped? I am really disappointed. Bob Rohrman's has such a good reputation. I was expecting more. I was given 1 key, an told a couple of times "well, this is a "used" car. (We paid 33,000, it's new to me!) Lamont was not there. The manager on duty was very nice, he had them fill the tank and called the previous owner and is trying to get the other key, which I appreciate. When did getting 2sets of keys, your car detailed, gas in the vehicle and the car serviced become part of the negotiation on a $33,000 vehicle from one of the largest car dealers in the area. I did not get an appointment set up to the scratch repair for Tuesday either. Sorry to bother you but i am very disappointed. More

Fort Wayne Toyota is a great place to purchase a vehicle! Michael Smith has been our go-to salesman for the past 10 years!! Highly recommend!! Michael Smith has been our go-to salesman for the past 10 years!! Highly recommend!! More

On time repairs. Kept their word on repair didn’t make short cuts. Courtesy and respect Kept their word on repair didn’t make short cuts. Courtesy and respect More

Wasn’t as good as usual- no offer for rides, not many there but took longer than expected. Wasn’t notified car was done when it was outside for a while. I was told something was covered, but charged fo there but took longer than expected. Wasn’t notified car was done when it was outside for a while. I was told something was covered, but charged for it and had to get it changed. The positive was it was covered. More

Way overpriced and very unprofessional sales team! Their top concern is commission not the customer! Their top concern is commission not the customer! More

Fast repairs and quality work. Even for a several hour job, they have it finished same day. Even for a several hour job, they have it finished same day. More

Friendly and courteous to work with. Appreciated the attention given to my car. Could have been more timely. Appreciated the attention given to my car. Could have been more timely. More

We had the best experience of our life here would recommend over and over Curtis was the best recommend over and over Curtis was the best More

It was timely professional and very relaxing to come in and get my service done. and get my service done. More

I had an amazing experience with Curtis. He was very responsive got me the exact car I was looking for. I actually lived out of state and he drove the car the ohio for me. Excellent service, He was very responsive got me the exact car I was looking for. I actually lived out of state and he drove the car the ohio for me. Excellent service, I love the car and I appreciate all the help! More