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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews
Call Dealership (260) 918-7829

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

November 04, 2022

I came in for routine service/maintenance. They were polite and efficient and my truck is happy... so I'm happy. More

by collettevigen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Nov 06, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 04, 2022

I appreciated the courtesy that was extended to me. Every FWT person with whom I spoke, made me feel comfortable and informed during my visit. More

by jimmycover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Edwards
Report | Print
Nov 06, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 03, 2022

I wrote a letter to the Service Dept. for which I still have not received a reply: I thought that I had thrown my vehicle out of alignment, turning into your entryway which was undergoin More

by JOHN.NORDLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Nov 04, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience, and we're sorry to hear that we fell short here. Please don't hesitate to reach out to management directly to discuss this matter. We would appreciate the opportunity to learn more and address your concerns.

Nov 05, 2022 -

JOHN.NORDLING responded

John G. Nordling 6015 Countess Drive Fort Wayne, IN 46815 18 October 2022 Fort Wayne Toyota / Lexus Attention: Customer Service 5900 Illinois Road Fort Wayne, IN 46804 Re: 4 wheel alignment, $129.95 Dear Customer Service: I have been a loyal (and usually satisfied) customer of yours for many years – ever since I bought my 2012 Toyota Corolla from the Rohrman Automotive Group back in 2015. Earlier today I brought my car in to have the headlight replaced and to have the recommended Brake System Fluid Exchange performed. However, I missed the extremely small sign telling me to turn in to your dealership and got hung up outside the original entryway where you are having some major roadwork done. To make a long story short: I bottomed out, requiring that some of your men had to come and push me out (I was completely stuck). This threw the car out of alignment, for which I had to pay an additional $129.95 (see the copy of my bill, enclosed). I’m wondering if you can refund me this money. Your sign telling me to turn was extremely small, the traffic is busy at that intersection—but I wouldn’t have made the mistake of trying to turn there at all had it not been for your road work in the first place! Therefore, I feel strongly that this is an expense for which I should not have to pay. If you can, please cut me a check in the proper amount and mail it to me at the above address. Thanks for considering this request which, under the circumstances, should be entirely justified. I hope you can see it my way. I simply cannot afford to pay an additional $129.95 for a matter wherein your company was complicit. Sincerely, John G. Nordling John.Nordling@ctsfw.edu cell: 260/413-9464 office: 260/452-3217

November 03, 2022

Good service and friendly staff. We’ll be going back in the future for any need we have. More

by salukidog14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Nov 04, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 03, 2022

The service was quick and sooner than expected. The part ordered came couple days but i have an old car and they dont have the parts in stock all the time. More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett, Damien Kudrawiec
Report | Print
Nov 04, 2022 -

Fort Wayne Toyota responded

Thank you so much for your excellent review, Ralph! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fort Wayne Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

November 02, 2022

The best toyota dealer in the Fort Wayne area. They always do a good job on my vehicles. More

by Dandee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett, Damien Kudrawiec
Report | Print
Nov 02, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 31, 2022

Courteous and very kind, new kid at the dealership Marcus sold me a 2021 Toyota Rav4 LE that was perfect for my needs! More

by maecrauderdavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Jimenez
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Nov 01, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

October 31, 2022

1. This service was for a 15,000 checkup. I bought the car at your dealership a year ago (it was new at the time). When I got the car there was a rattle in the left side of the driver's side when going o More

by LORI.ROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I worked with, young girl Jen?, Jason Bennett, Damien Kudrawiec, Heather Edwards
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Nov 03, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 29, 2022

Great service nice people nice cars fast service great price clean vehicle ground of my ride I got More

by HUGHES.BEAST32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Report | Print
Oct 30, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

October 29, 2022

I had a wonderful experience! Trustworthy and fair.I highly recommend Michael Smith as a car salesman! More

by Bartell92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Irfan Hussain
Report | Print
Oct 30, 2022 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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