Fort Wayne Nissan

Excellent - fixed right the first time. The service department is the best and knowing my vehicle was worked on by a certified technician means the most to me. I was also provided with a loa The service department is the best and knowing my vehicle was worked on by a certified technician means the most to me. I was also provided with a loaner vehicle during the repair. More

Poor Customer Service I came into this location to get my oil changed, I purchased my vehicle from this place new in 2017. Kevin Hass was extremely rude and obviously need I came into this location to get my oil changed, I purchased my vehicle from this place new in 2017. Kevin Hass was extremely rude and obviously needs to be retrained on the proper way to service guests. It’s too much competition out here to deal with the lack of professionalism I experienced from him today. From the time I entered he acted as if I was interrupting him, extremely short and acted as if he was agitated about being at work. More

Very helpful I didn’t realize that you had to make an appointment now to get your oil changed but they were very kind and worked me right in I had a doctors appoin I didn’t realize that you had to make an appointment now to get your oil changed but they were very kind and worked me right in I had a doctors appointment at 2:45 and they had me out in plenty of time for that More

Coming from a G25 to a 2018 Q50 Great service Best experience buying a new car and I've bought a LOT of them over the years. AJ Asuncion is a super personable effective sales person Great service Best experience buying a new car and I've bought a LOT of them over the years. AJ Asuncion is a super personable effective sales person who knows how to deal really well with old people, being computer illiterate he is able to teach me and my wife how to use our new car! Thanks to Fort Wayne Infiniti Jack F More

Great Service and Dedication The service crew at Fort Wayne Nissan is a dedicated and determined staff. Service manager Chris Barfoot listened carefully to our questions and conc The service crew at Fort Wayne Nissan is a dedicated and determined staff. Service manager Chris Barfoot listened carefully to our questions and concerns and assured us the problem would be fixed. He made contact with experts who were able to find the source of our problem. Chris told us he would not let the vehicle go until it was fixed, and he was true to his word. Our vehicle was repaired, cleaned, and returned to us in tip-top shape. Thanks to Chris and his hard working staff. We highly recommend the Nissan service center to any Nissan owner. Steve Z More

Terrible service with 2 year old Infiniti My Infiniti QX60 (2 yrs old!) was not runnning correctly after a routine oil change I had at FW Infiniti. They accused me of tampering with my transmi My Infiniti QX60 (2 yrs old!) was not runnning correctly after a routine oil change I had at FW Infiniti. They accused me of tampering with my transmission, and forced us to pay for a new one (in a 2 year old car!!) and said it would not be covered under my warranty. When I went to pick up my car , they charged me $300 MORE than the price quoted to me over the phone. My husband and I know nothing about cars- have never tried to fix anything and it was only serviced at their place. Needles to say, we turned in this car and ran as far away from this dealership as we could. They totally ripped us off. They were rude and oddly defensive - very shady. I had a lawyer look into the situation and regret not pursuing it further. More

Not Worth It Infiniti cars are FANTASTIC! But this dealership is a joke. They rarely have sales people around, and the ones who are around are young-buck idiots Infiniti cars are FANTASTIC! But this dealership is a joke. They rarely have sales people around, and the ones who are around are young-buck idiots who don't know anything about their cars, bad mouth other dealerships in town, and seem more interested in acting cool than actually answering questions. For my first car purchase, I ended up going to the Indianapolis Infiniti dealership for one reason - different sales reps. I know the sales person we worked with is no longer there. For my second car purchase a few weeks ago, about a year later, I again gave this dealership a try. This time was even worse, some 23-yr old kid asking my how I want to finance the car before I even sit in it. During the test drive, he barely knows anything about the car, goes out of his way to make comments about his former dealership, and is more intrusive than helpful during the test drive. No thanks. Won't be coming back here (and they're service department is weak, at best). More

Great to work with Very positive experience! We took a while to narrow down what car/dealership to work with . I am certainly glad we chose Ft Wayne Nissan! The Very positive experience! We took a while to narrow down what car/dealership to work with . I am certainly glad we chose Ft Wayne Nissan! The sales guy was great, working with the Finance associate was very informative and feel we were provided the best information to choose additional coverage . The manager was great also . We have another Nissan we purchased new in 2011. The service department has always been great to work with as well! More

Do not shop here This place is a joke. I was a returning customer and got treated like crap by everyone but David Varney. His own GM didn't have his back. When I re This place is a joke. I was a returning customer and got treated like crap by everyone but David Varney. His own GM didn't have his back. When I realized that, I should have ran for the hills! I was there for 4.5 hours just to start a new lease and they only had 1 finance person working on a Saturday and that is a normal occurrence. They don't seem to value their customers. I am highly disappointed. More

Great Experience Just totaled my Lincoln and wanted to get into an SUV. Came in to look at the Nissan Rouge and Murano. Angel was great, showed me the options on both Just totaled my Lincoln and wanted to get into an SUV. Came in to look at the Nissan Rouge and Murano. Angel was great, showed me the options on both vehicles and ended up going with the Murano. They didn't have the color /option combo I wanted in stock but had it located within a day! Professional, knowledgeable and respectful of my time. Will definitely be back and would recommend! More