Fort Wayne Nissan

Channing was very helpful, and very pleasant to work with. He listened to what I did and did not want and made recommendations I trusted. with. He listened to what I did and did not want and made recommendations I trusted. More

I came in having made the decision to buy a Honda that I came in having made the decision to buy a Honda that morning, but Channing impressed me so much I walked out owning a Rogue. I came in having made the decision to buy a Honda that morning, but Channing impressed me so much I walked out owning a Rogue. More

Honest Feedback The communication feedback loop was not timely or detailed. I used your texting feature from Herb, but my texts were not responded to in a timely bas The communication feedback loop was not timely or detailed. I used your texting feature from Herb, but my texts were not responded to in a timely basis...I had to call. Upon the call, Herb was not aware of the status of the vehicle, though it had been at the dealership for 4+ hours. In addition, I had to agree to the work to be done, but had not received feedback as to my approval, so when I called, more wait time was necessary to complete the work. Very inefficient. Finally, the repair of lug nuts on my care resulted in my inability to change out a flat if I were to receive one due to the design style of the new lug nut not being hexagon in design, but an external torx/lobe design. If I would not have seen these wheel nuts on his desk when I came in to get my wallet out of the vehicle, I would not have discovered my inability to change out a flat until I was stranded on the side of the road with no ability to put on my spare. He should have indicated the change and its potential impact to my ability to service the vehicle. In closing, I have used this service center 2x in the last 1.5 years, and the same results have been experienced. This is a management issue, not necessarily a servide tehnician issue. Is training adequate? More

Josh & Zach kept me informed on the work being done on my 2013 Nissan Altima & called me to let me know when it would be finished.....friendly & Professional! Had service for suspension linkage recall on Fri 2013 Nissan Altima & called me to let me know when it would be finished.....friendly & Professional! Had service for suspension linkage recall on Friday June 12, 2020. More

The sales and service so far has been excellent. Everything including financing went very smooth and drove my truck home the same day I first looked at it. Everything including financing went very smooth and drove my truck home the same day I first looked at it. More

I had a very nice experience. In and out with no problems. Very clean and nice facility. People were all very professional and great to work with. problems. Very clean and nice facility. People were all very professional and great to work with. More

oil change and tire rotation Service was good, as usual. However, it cost me $72 for a simple oil change and tire rotation. This is with a $20 coupon! Not sure I will come here ag Service was good, as usual. However, it cost me $72 for a simple oil change and tire rotation. This is with a $20 coupon! Not sure I will come here again for service. More

Great Friendly Service! I showed up without an appointment. They got my car in right away. Josh in Service was extremely helpful and friendly. My car was repaired by the en I showed up without an appointment. They got my car in right away. Josh in Service was extremely helpful and friendly. My car was repaired by the end of the day. More

My vehicle was done before the time that was promised and they completed all projects to my satisfaction. Everyone was incredibly friendly and accommodating while we waited. they completed all projects to my satisfaction. Everyone was incredibly friendly and accommodating while we waited. More

Maintenance Check-up My vehicle was serviced for a regular check-up. The staff was very friendly. The one I interacted with told me forty minutes to an hour and the servic My vehicle was serviced for a regular check-up. The staff was very friendly. The one I interacted with told me forty minutes to an hour and the service was completed in that time frame. The service went off without any problems and everything went very well. Will definitely be coming back to get the car serviced for the foreseeable future. More