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Fort Wayne Nissan

Fort Wayne, IN

4.3
842 Reviews

4909 Lima Rd.

Fort Wayne, IN

46808

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842 Reviews of Fort Wayne Nissan

February 21, 2023

Easy in and out; on time and very accurate on estimation of how long service would take. Herbie was great, explained everything and provided recommendations that were appreciated. More

by melanie_gearhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Feb 22, 2023 -

Fort Wayne Nissan responded

Thank you, Melanie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Nissan, we look forward to having you as a valued customer for many years to come!

Feb 24, 2023 -

Fort Wayne Nissan responded

Melanie_gearhart, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Wayne Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2023

Very friendly staff who explain everything in detail. Candice made sure to provide extra calls and support to make sure I had a great experience. the service staff were all very courteous and knowledgeab More

by LTRAVIS161
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice was very caring and helpful., Jeremy Lambert, Danny Porter, Dave Nagel, Ryan Dishong, Keaton Brown, Herbie Tran
Feb 22, 2023 -

Fort Wayne Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Nissan.

Feb 24, 2023 -

Fort Wayne Nissan responded

Ltravis161, we're happy you found our staff to be so supportive during your experience here at Fort Wayne Nissan. Please don't hesitate to reach out to us if there's anything more we can do!

February 20, 2023

Appeared unprofessional when I had a vehicle towed in and had an appointment for the vehicle. Only to be contacted because they didn’t know which one belonged to me. Ideally there would have been better comm More

by KNM4497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keaton Brown
Feb 23, 2023 -

Fort Wayne Nissan responded

Hi Knm4497, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this situation to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 20, 2023

Top notch dealership that went above and beyond to earn my business. Very easy to work with and everyone got involved in making my new Frontier truck a reality. Thank you Gage! More

by HENKLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cody Barney, Gage Underwood
Feb 21, 2023 -

Fort Wayne Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 17, 2023

The only reason we would come back is because of Candice Endrulatis. Candice what above and beyond her job. She kept us informed, made sure things got done, and help us navigate the paperwork. She did an ex More

by LISAROE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Endrullatis
Feb 19, 2023 -

Fort Wayne Nissan responded

Lisa, Thanks for sharing about your experience with Fort Wayne Nissan. Candice and our team appreciate your business and hope to see you again soon!

February 16, 2023

Every single person I interacted with kind and nice the advisor was helpful and knowledgeable about everything and explained everything to where I understood everything More

by LONEWOLF6119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Porter, Herbie Tran
Feb 17, 2023 -

Fort Wayne Nissan responded

Thanks for sharing your thoughts about your experience with Fort Wayne Nissan. Danny, Herbie, and our team appreciate your business and hope to see you again soon!

February 15, 2023

The service that i received was good and the service advisor Conrad Braun was good, but the price of that oil change that i received was ridiculous at $89.95 when your competitor across the street for a More

by LANGSTON_STAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conrad Braun
Feb 18, 2023 -

Fort Wayne Nissan responded

Hi Langston_stan@yahoo.com, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We greatly appreciate you bringing this to our attention. We will use your comments to refine our efforts.

February 15, 2023

Everyone I spoke to was very friendly and courteous. The dealership was clean and comfortable. I did not feel good about the final pricing and financing. The interest rate did not appear to be what I More

by DAWNBEHNY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
john in finanance. and cash window lady. , Charles Romulus
Feb 16, 2023 -

Fort Wayne Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Dawn, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Feb 18, 2023 -

Fort Wayne Nissan responded

Dawnbehny, we're happy you found Charles to be so supportive during your experience here at Fort Wayne Nissan. If you have any further questions, please don't hesitate to reach out!

February 10, 2023

Service was very courteous and quick. We received texts to see if we needed anything. They followed up with a phone call explaining exactly what needs to be done. More

by bushee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad, Herbie Tran
Feb 12, 2023 -

Fort Wayne Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 10, 2023

Excellent people and service . I recommend them to everyone. It’s clean and a very comfortable place to wait for your device. More

by DONOSBO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Lambert, Danny Porter, Dave Nagel, Ryan Dishong, Keaton Brown, Herbie Tran
Feb 12, 2023 -

Fort Wayne Nissan responded

Thank you for choosing Fort Wayne Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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