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Fort Wayne Nissan

Fort Wayne, IN

4.5
849 Reviews

4909 Lima Rd.

Fort Wayne, IN

46808

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849 Reviews of Fort Wayne Nissan

February 27, 2023

Was very pleased with the work and my service advisor Conrad. The work was quoted and done faster than i expected. I am already scheduling another appointment for other work to be done. More

by kmiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Braun
Feb 28, 2023 -

Fort Wayne Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 27, 2023

Service got us in early and out in a timely manner. The staff was very friendly. More

by awnee1977.rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Feb 28, 2023 -

Fort Wayne Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Nissan!

February 24, 2023

Everyone was nice and helpful. Keidrick was new, but got us the information we needed and was very polite and honest. More

by LOREN3
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keidrick Wyatt- New employee- Did a great job, John Hefty
Feb 26, 2023 -

Fort Wayne Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Nissan.

February 22, 2023

Everyone was so pleasant and helpful. I couldn't ask for a better team to help me purchase my new car. They made me feel like I was their best friend. They went over and beyond to make me More

by DEBHAAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John in Finance Dept., Gage Underwood, John Hefty, Lamila Talam
Feb 23, 2023 -

Fort Wayne Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Nissan!

February 22, 2023

Very friendly, knowledgeable. No shady business there!!! Very upfront and honest. Made me feel very comfortable buying for the 2nd time at ft wayne Nissan. More

by Teresa12
Recommend Dealer
Yes
Employees Worked With
Corey horn, Lee Walls, Cody Barney
Feb 23, 2023 -

Fort Wayne Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Teresa, please let us know.

February 22, 2023

I bought my 2014 Juke NEW from this dealership, and have always returned for oil changes. I left mad and disappointed Monday after an oil change. Wasn’t mad that it took 2 hours, I became upset when checkin More

by BSORG58
Recommend Dealer
No
Employees Worked With
Candice Endrulatis checked me in
Feb 25, 2023 -

Fort Wayne Nissan responded

Hi Bsorg58, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this to our attention, and we will use your feedback to improve upon our services. If there is anything further you would like to discuss with us, please feel free to call.

More
February 21, 2023

Great customer service and friendly staff. Clean environment and free popcorn was a plus! Will be back! More

by O2BPAID4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Lambert
Feb 22, 2023 -

Fort Wayne Nissan responded

Thanks for sharing your thoughts about your experience with Fort Wayne Nissan. We appreciate your business and hope to see you again soon!

Feb 24, 2023 -

Fort Wayne Nissan responded

O2bpaid4, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Fort Wayne Nissan!

February 21, 2023

Easy in and out; on time and very accurate on estimation of how long service would take. Herbie was great, explained everything and provided recommendations that were appreciated. More

by melanie_gearhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Feb 22, 2023 -

Fort Wayne Nissan responded

Thank you, Melanie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Nissan, we look forward to having you as a valued customer for many years to come!

Feb 24, 2023 -

Fort Wayne Nissan responded

Melanie_gearhart, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Wayne Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2023

Very friendly staff who explain everything in detail. Candice made sure to provide extra calls and support to make sure I had a great experience. the service staff were all very courteous and knowledgeab More

by LTRAVIS161
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice was very caring and helpful., Jeremy Lambert, Danny Porter, Dave Nagel, Ryan Dishong, Keaton Brown, Herbie Tran
Feb 22, 2023 -

Fort Wayne Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Nissan.

Feb 24, 2023 -

Fort Wayne Nissan responded

Ltravis161, we're happy you found our staff to be so supportive during your experience here at Fort Wayne Nissan. Please don't hesitate to reach out to us if there's anything more we can do!

February 20, 2023

Appeared unprofessional when I had a vehicle towed in and had an appointment for the vehicle. Only to be contacted because they didn’t know which one belonged to me. Ideally there would have been better comm More

by KNM4497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keaton Brown
Feb 23, 2023 -

Fort Wayne Nissan responded

Hi Knm4497, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this situation to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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