Fort Wayne Nissan

Was extremely pleased with my service advisor Conrad Braun. He was extremely helpful throughout the entire repair from start to finish, and was a pleasure to have assisting me through a warranty replace Braun. He was extremely helpful throughout the entire repair from start to finish, and was a pleasure to have assisting me through a warranty replacement process that I thought was going to be a daunting experience before bringing my Nissan in for repairs. However, upon arrival I knew I was in good hands, as Conrad made everything extremely simple on my end, kept an open line of communication and was always prompt on responding to any questions I had, and the service was completed in a timely manner. Overall amazing experience and will definitely be returning to Conrad for any future service on my Nissan! More

Keaton Braun is hands down the best Service Advisor in the city and probably the entire region. I take all of our vehicles there even if they aren't a Nissan. the city and probably the entire region. I take all of our vehicles there even if they aren't a Nissan. More

Great people and service. I recommend everyone come and experience the service you would love. I recommend everyone come and experience the service you would love. More

TERRIBLE TERRIBLE TERRIBLE. When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan Customer Care to find out two techs have quit. My truck sits unrepaired because the dealer cannot perform their duties. More

Please avoid. My daughter traded in a toyota for a Terrain. The toyota was not paid off, it took finance over two weeks to send the payoff which was sent to the wr My daughter traded in a toyota for a Terrain. The toyota was not paid off, it took finance over two weeks to send the payoff which was sent to the wrong place. Took another month to send to correct place at which time it is now deliquent and toyota is sending letters asking for payment. Kicker, I am a cosigner on the trade. Now, we both have deliquent marks on credit. Called John, sales manager who claims " gee I don't know anything about it, let me transfer you" Finance; gee I don't know anything about it, let me ask salesman. Who of course........you guessed it. Avoid, avoid, avoid. All we get is "we'll call you back" unfounded and should be illegal. Do they not have an inventory clerk? Responsible manager? Someone to take responsibility? More

Was very pleased with the work and my service advisor Conrad. The work was quoted and done faster than i expected. I am already scheduling another appointment for other work to be done. Conrad. The work was quoted and done faster than i expected. I am already scheduling another appointment for other work to be done. More

Service got us in early and out in a timely manner. The staff was very friendly. The staff was very friendly. More

Everyone was nice and helpful. Keidrick was new, but got us the information we needed and was very polite and honest. Keidrick was new, but got us the information we needed and was very polite and honest. More

I bought my 2014 Juke NEW from this dealership, and have always returned for oil changes. I left mad and disappointed Monday after an oil change. Wasn’t mad that it took 2 hours, I became upset when checkin always returned for oil changes. I left mad and disappointed Monday after an oil change. Wasn’t mad that it took 2 hours, I became upset when checking out to find out the cost was $60.26 and that was using a $20 off coupon. Did not receive a paper showing the multi-point inspection and wondering if one was even done? Also a paper carpet protector was not used. I have noticed this business going downhill, and think they have hit bottom. The only good thing about the place is the receptionist! More

Everyone was so pleasant and helpful. I couldn't ask for a better team to help me purchase my new car. They made me feel like I was their best friend. They went over and beyond to make me I couldn't ask for a better team to help me purchase my new car. They made me feel like I was their best friend. They went over and beyond to make me feel comfortable. Thank you for all your help Gage Underwood, John in Finance and John Hefty!! More