Fort Wayne Nissan

Overall excellent service. Staff was exceptionally friendly, helpful, and made me feel welcome. Definitely a positive experience and will strongly consider for future vehicle n Staff was exceptionally friendly, helpful, and made me feel welcome. Definitely a positive experience and will strongly consider for future vehicle needs. More

Herbie Tran went above and beyond to help me with my vehicle service repair needs !!! vehicle service repair needs !!! More

The dealership was clean. The waiting area was clean with snacks, water and coffee available. The waiting area was clean with snacks, water and coffee available. More

Was treated fairly well by Payton the salesmen who I worked with to purchase my car. After spending several hrs at the dealership I finally left with my vehicle only for the check engorged light to come worked with to purchase my car. After spending several hrs at the dealership I finally left with my vehicle only for the check engorged light to come on and that's when everything changed. Long story short, it took almost two weeks from the diagnosis to the part arriving. I was lied to and mislead on several occasions by the service Department and I'm still waiting on a door part from a month ago. I would strongly suggest to stay away from the their service department if you can avoid it. And I'm condensing the bad experience. More

Was extremely pleased with my service advisor Conrad Braun. He was extremely helpful throughout the entire repair from start to finish, and was a pleasure to have assisting me through a warranty replace Braun. He was extremely helpful throughout the entire repair from start to finish, and was a pleasure to have assisting me through a warranty replacement process that I thought was going to be a daunting experience before bringing my Nissan in for repairs. However, upon arrival I knew I was in good hands, as Conrad made everything extremely simple on my end, kept an open line of communication and was always prompt on responding to any questions I had, and the service was completed in a timely manner. Overall amazing experience and will definitely be returning to Conrad for any future service on my Nissan! More

Keaton Braun is hands down the best Service Advisor in the city and probably the entire region. I take all of our vehicles there even if they aren't a Nissan. the city and probably the entire region. I take all of our vehicles there even if they aren't a Nissan. More

Great people and service. I recommend everyone come and experience the service you would love. I recommend everyone come and experience the service you would love. More

TERRIBLE TERRIBLE TERRIBLE. When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan When I call in an average 30 minutes of hold time is experienced. My truck has been at this establishment for three months! Put in a case with Nissan Customer Care to find out two techs have quit. My truck sits unrepaired because the dealer cannot perform their duties. More

Please avoid. My daughter traded in a toyota for a Terrain. The toyota was not paid off, it took finance over two weeks to send the payoff which was sent to the wr My daughter traded in a toyota for a Terrain. The toyota was not paid off, it took finance over two weeks to send the payoff which was sent to the wrong place. Took another month to send to correct place at which time it is now deliquent and toyota is sending letters asking for payment. Kicker, I am a cosigner on the trade. Now, we both have deliquent marks on credit. Called John, sales manager who claims " gee I don't know anything about it, let me transfer you" Finance; gee I don't know anything about it, let me ask salesman. Who of course........you guessed it. Avoid, avoid, avoid. All we get is "we'll call you back" unfounded and should be illegal. Do they not have an inventory clerk? Responsible manager? Someone to take responsibility? More