Fort Wayne Nissan

Fort Wayne Nissan is really great. They always are helpful and quick with service. Thanks! They always are helpful and quick with service. Thanks! More

The staff was friendly and I appreciated that they were able to get me in the same day I called! Thank you! able to get me in the same day I called! Thank you! More

Good staff was very attentive and car was done in good time. Was glad to get the work done. time. Was glad to get the work done. More

Car drove well when I left even drove with someone from there after they checked it, then someone called me to follow up and car was fine. A few days after, the problem with jerking started again. I am not there after they checked it, then someone called me to follow up and car was fine. A few days after, the problem with jerking started again. I am not sure if it could be fully fixed after the visits, the service was great and I appreciate the help. I gave up on trying to get the issue checked/fixed and going back to the shop. Thank you! More

Very professional dealership overall. Staff of each department are friendly and make you feel at home. Service department is exceptional. I would highly recommend this dealership and a Ni Staff of each department are friendly and make you feel at home. Service department is exceptional. I would highly recommend this dealership and a Nissan product to my family and friends. More

Came in twice to get something fixed and was charged twice. Got discount on second but felt like should have been informed more 1st time and only pay for part twice. Got discount on second but felt like should have been informed more 1st time and only pay for part More

I scheduled an appointment with Nissan on Thursday 9/22 for the following Tuesday on 9/27. I dropped my van off at 8am. After quickly looking at the issue, an associate took my keys. I was then given a rid for the following Tuesday on 9/27. I dropped my van off at 8am. After quickly looking at the issue, an associate took my keys. I was then given a ride home, without any info about what would happen next. I waited until about 3pm and called for an update. The issue was that my van door won't open. It is jammed shut. After grappling with the phone system, I left a voicemail for the Service department asking for an update. I called again, doing the same phone system dance, and left another voicemail. I also reached out via the web contact form and heard back from sales, but did not hear from service that day. The following day I called again and an operator apologized and promised to have a service advisor reach out. A few hours later, I was called by my advisor who quoted me $140 for labor and ~$850 for a replacement rear door slider. This is way out of my budget so I asked if they could pick me up to retrieve my van. I waited two hours without anyone calling for a ride and decided to take an Uber instead. I arrived, paid $140 for a "diagnostic" and took my van home. My van is a camper van and equipped with cameras for my belongings and to monitor outside activity. After reviewing footage from my camera there was no one who actually tried $140 for Nissan to repeat back an issue I told them about and then park my van in their lot for two days. At the very least I would think an attempt at fixing the door would've been made. Not only was that not attempted, but the quote for a door part was only a guess, seeing as how no actual attempt was made, and as such could have potentially not fixed any issue. I will never return to this dealership and would not recommend anyone go there for service. At the very least they should refund my money for having done absolutely nothing--no fix attempt whatsoever--but waste my time and hold my vehicle. More

Very professional! Received exceptional service and was alerted to couple small issues that were easily resolved through the inspection! In and out in just over an hour Received exceptional service and was alerted to couple small issues that were easily resolved through the inspection! In and out in just over an hour! More

Poor service. Left piece of metal in the back of my car without telling me and will not return my phone calls! Sales lied to me about the maintenance package I pur Left piece of metal in the back of my car without telling me and will not return my phone calls! Sales lied to me about the maintenance package I purchased. More

Very professional and experienced. I’m very proud of my new vehicle. It’s perfect for me. I never imagined I’d be so happy. I’m very proud of my new vehicle. It’s perfect for me. I never imagined I’d be so happy. More