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Fort Wayne Nissan

Fort Wayne, IN

4.3
842 Reviews

4909 Lima Rd.

Fort Wayne, IN

46808

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842 Reviews of Fort Wayne Nissan

October 18, 2022

Fantastic service department! The service advisors are always polite and willing to talk through all of the work being performed. More

by WORLDCRUSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember....sorry.
Oct 19, 2022 -

Fort Wayne Nissan responded

Worldcrusr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fort Wayne Nissan. We hope to be of service to you again in the future. Best wishes, Fort Wayne Nissan

October 17, 2022

They are ok. I feelnthey need to work on communicating with the customer better. But they are ok. More

by RICHARDVANWEY66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember name
Oct 18, 2022 -

Fort Wayne Nissan responded

We're sorry to hear, Richard, about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 17, 2022

it was a nice serice but to get oil change service it took 2:31 minutes it is way too long time i wish you guy take a notice on the time because i believe everyone including myself we have to do instead More

by glsaucapina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dishong
Oct 18, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. We value your business and hope to see you again soon.

October 14, 2022

No screeching so far with my brakes. The scheduler told me the wrong day so I had to wait an extra day to get my car back but the person working on my car was more than helpful when I ca More

by RVAUGHN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Oct 16, 2022 -

Fort Wayne Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2022

They tried telling us our bolts rusted and broke off for our skid plate so it could not be put back on our 2019 Armada. This was after we had to bring the vehicle back to figure out why the skid plate was j More

by ashleyrenee8693
Recommend Dealer
No
Employees Worked With
Herbie Tran
Oct 16, 2022 -

Fort Wayne Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 11, 2022

I worked with Mila and she was amazing. I definitely would go back if the need for another vehicle arises. More

by MWort
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ankney, Lamila Talam, Nick Stoffell
Oct 11, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lamila delivered such a great experience!

October 10, 2022

Keaton Braun located my appointment in the system and did a preliminary check of the vehicle with me! This was a first and he mentioned that this was a new thing. More

by GSPIRIT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Oct 10, 2022 -

Fort Wayne Nissan responded

Thank you so much for taking the time to leave us a great rating. We truly appreciate your business and look forward to serving you in the future.

October 10, 2022

Good service with estimation and information what is done. Look very freandly and care for customers More

by MSAHAZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Oct 10, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to leave us a five-star rating. We sincerely value your business and look forward to your next visit.

October 10, 2022

Good service people and friendly to talk to especially Keat & Herb is the best service advisor. More

by OLIVIA11172010
Customer Service
Recommend Dealer
Yes
Employees Worked With
Keaton Brown, Herbie Tran
Oct 11, 2022 -

Fort Wayne Nissan responded

Thank you, Olivia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Nissan.

October 07, 2022

Made an appointment for service and they were very crowded when I arrived. Not to worry, everything went on schedule and I was able to wait for my vehicle and drive off the lot in a reasonable amount More

by DNS_NT5327
Customer Service
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Oct 07, 2022 -

Fort Wayne Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Nissan, we look forward to having you as a valued customer for many years to come!

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