Fort Wayne Kia

The service department manager, Brian, is a complete jerk and quite honestly one of the rudest people I have had the misfortune of talking to. I had an appointment on Friday because my 2017 Sorento engine wa and quite honestly one of the rudest people I have had the misfortune of talking to. I had an appointment on Friday because my 2017 Sorento engine was ticking, I get greeting by a pleasant man who tells me unfortunately if he hooks it up to the diagnostic machine and it fails (he said by listening to it, he was certain it would) then I would have to leave my car there and because they have no loaner cars right now that I should come back on Wednesday because they signed a contract with enterprise so they would have more cars available to loan. So I said great what time, he asked if 4 would work and I said sounds good and drove the hour back home. Tuesday I called just to double check that I would for sure have a rental car available and everything was still good to go, Brian answered the phone and informed me that he fired the man I spoke with on Friday and they do not offer loaner cars. So I said what happens when I bring my car up and it fails then? He informed me that “his hands were tied” and basically I was xxxx out of luck because he would not give me my car back and he had no vehicles for me to drive home in.. we are a family of 5 and have 1 vehicle, I have no friends or family living close enough that just have a spare car sitting around.. I asked what am I suppose to do then, just drive it until the entire motor blows up? His response was “well your driving it now, aren’t you?!” 🤦🏼‍♀️ I called Kia corporate and they said that is absolutely not how things are done and tried calling to speak to him but he wouldn’t take the call (of course) so Kia advised me to try Kia in Toledo. I just got off the phone with them and they have me all taken care of! They were kind and completely understood the issue and will have a rental car waiting for me when I get there! Granted I do have to pay the $35 a day charge but at least they gave me options and worked with me to find a solution rather than basically saying f*xx you! Never again will I be back to Fort Wayne Kia, or recommend them to anyone. More

Thank you for new Kia and thank you for Michael Smith that sold it to us he has been a great help. Finding us a used car that we like. that sold it to us he has been a great help. Finding us a used car that we like. More

Lease termination/ new car purchase I was stuck in a lease that I needed out of, and Tom was able to not only show me several options that worked for me, but ensured I was able to get ev I was stuck in a lease that I needed out of, and Tom was able to not only show me several options that worked for me, but ensured I was able to get every possible rebate and drive away in a car I love for a price I can afford. I have worked with Tom several times now, and will always ask for his assistance with any car purchasing needs I may have in the future. He is honest and really cares about his customers. More

Outstanding customer care and understanding. This was my first time buying a new vehicle and it could not have been easier to do! I am beyond happy to have chosen Fort Wayne Toyota Lexus Kia and Joe for thi first time buying a new vehicle and it could not have been easier to do! I am beyond happy to have chosen Fort Wayne Toyota Lexus Kia and Joe for this process! More

2020 Forte Lease Oh my goodness everyone here from Herb Lefler to Joe Grove to my finance guy John McCart, I give them all five stars!!!! Excellent customer service, k Oh my goodness everyone here from Herb Lefler to Joe Grove to my finance guy John McCart, I give them all five stars!!!! Excellent customer service, knowledgeable and trustworthy!! This was my second Kia lease with them, I really recommend the entire professional and kind group here!! More