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760 Reviews of Fort Myers INFINITI - Service Center
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October 04, 2020
Easy, fast, a professional dealership.My first Easy, fast, a professional dealership. My first impression was very good and look forward to working with Marcus in the future. Like the complimenta Easy, fast, a professional dealership. My first impression was very good and look forward to working with Marcus in the future. Like the complimentary car wash! More
by Dino
Employees Worked With
Marcus Seidman
September 24, 2020
Prompt courteous service that is done right the first time...I enjoy working with Rick in Service...good guy that's cares about his customers time...I enjoy working with Rick in Service...good guy that's cares about his customers More
by kdolle
Employees Worked With
September 09, 2020
Marcus was great walked me through the process acquired me a loaner very simple stress free process. When my vehicle was completed I was in and out under 5 minutes me a loaner very simple stress free process. When my vehicle was completed I was in and out under 5 minutes More
by frankwood1968
Employees Worked With
Marcus
September 04, 2020
The service department was very thorough and completed the work very timely. They provided a loaner vehicle and made the experience very simple, without being pushy or over selling. the work very timely. They provided a loaner vehicle and made the experience very simple, without being pushy or over selling. More
by Robertclemens57
Employees Worked With
Marcus
September 04, 2020
Zach is so helpful and so professional. They have very nice waiting room with drinks and snacks:) I would recommend for sales and for service. nice waiting room with drinks and snacks:) I would recommend for sales and for service. More
by holly22
Employees Worked With
September 03, 2020
Top notch service department with extraordinary customer service. They go out of their way to make certain you are satisfied & happy when you leave. And the new Infiniti courtesy cars are a very nice plus. service. They go out of their way to make certain you are satisfied & happy when you leave. And the new Infiniti courtesy cars are a very nice plus. 5 star, A+ rating! More
by Rich
Employees Worked With
August 29, 2020
Really trust the Infiniti dealership in Fort Myers! Workers are friendly, respectful, and professional in taking care of the maintenance of my Infiniti car. Time utilized to work on my car seemed reaso Workers are friendly, respectful, and professional in taking care of the maintenance of my Infiniti car. Time utilized to work on my car seemed reasonable based on inspection etc needed. More
by KatiaB
Employees Worked With
June 24, 2020
The best family atmosphere. Simply unbeatable. Brought my car back from Orlando to be serviced here for that very reason. Part of the family for five years and I have no regrets. car back from Orlando to be serviced here for that very reason. Part of the family for five years and I have no regrets. More
by TROYCAM123
April 08, 2020
I wish I could give 0 stars. Stay away from this dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to dealership if you care at all about your car. First of all, I came here 3 or 4 times. I first spoke with Rick Libby who lied & said he wasn't able to look up my warranty & charged me for services that were in fact covered by my warranty. They charged me for the diagnoses. I went back the next day and spoke with Greg Gershfeld who apologized & sent me a check after looking up my warranty (that they apparently weren't able to do) which would have never happened if I hadn't checked myself. I have a Q50 & it kept shutting off on me when I would come to a stop, it happened constantly. After they told me that there was nothing wrong with my car & he apologized and sent me a check, he told me to record when the car shuts off on me. So I did. Came back, they kept my car for the weekend & gave me a loner. When I came back I talked to Greg and he said again there was nothing wrong with the car & gave me a new battery. & then I came back a third time because the car shut off on me leaving the dealership & at this point I literally said "well hopefully I won't kill myself out there" GREG GERSHFELD said AND I QUOTE "If you do, we would just lose another customer." He also added that if I didn't like how they did business that there were other Infiniti dealerships I could go to. Completely speechless, I left & did just that. I went to the Naples INFINITI & what do you know, they found the problem & fixed my car, which was all covered under my warranty. Greg Haverly, from Naples looked up my warranty, almost immediately & took full care of me & my car in the most professional manner. After the worst experience I had ever had, I will ALWAYS take the drive all the way down to Naples just for the impeccable service. More
by Abraham
Employees Worked With
Greg Gershfeld
March 20, 2020
The appointment was conducted on time, the work was done in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their veh in a speedy manner, and the facility and waiting room were exceptionally clean and offered very nice amenities to the customers waiting for their vehicle to be serviced. More
by Susanbhartman1
Employees Worked With
