Fort Myers INFINITI - Service Center

Rick Libby Without a doubt the service and accommodations I receive from Rick Libby is why I continue to bring my older Infiniti back. My FX35 has 120k miles and Without a doubt the service and accommodations I receive from Rick Libby is why I continue to bring my older Infiniti back. My FX35 has 120k miles and only serviced at Fort Myers Infiniti. My newer QX70 is still under warranty and will remain in the professional hands of Rick Libby More

Great service! Sonja is awesome! I came to the service center at Fort Myers Infiniti to get my tires rotated and an oil change. Sonja was awesome! She even gave me a loner car! Thank I came to the service center at Fort Myers Infiniti to get my tires rotated and an oil change. Sonja was awesome! She even gave me a loner car! Thank you Sonja! More

Awesome customer service! Fort Myers Infiniti was top-notch and getting my car and immediately for a nail in my tire as well as I'd inspection. A loaner car was given to me wit Fort Myers Infiniti was top-notch and getting my car and immediately for a nail in my tire as well as I'd inspection. A loaner car was given to me without any wait time at all and my car was fixed at the time they said. They were friendly and the efficient! More

Outstanding experience!!!!! I brought my 2019 QX80 Limited for an oil change and to check the front radar for proper operation. From the time pulled in , I was treat so well. I brought my 2019 QX80 Limited for an oil change and to check the front radar for proper operation. From the time pulled in , I was treat so well. My service consultant Sonja was such a professional and personable. Initially, they were unable to identify any issues so they requested to keep my Q for a couple of additional days just to make sure. In the end the system checked out fine. I really appreciated the fact that they did not just say it fine but took the time to check the system out. After all it is Infiniti’s flagship and they took pride in it and it shows. Sonja, thank you and your team !! See you next visit. More

Rick Libby My Infiniti had a low air pressure tire late on Saturday. She was assisted with professional courtesy. An appointment was quickly scheduled and Rick L My Infiniti had a low air pressure tire late on Saturday. She was assisted with professional courtesy. An appointment was quickly scheduled and Rick Libby provided his usual quality care handling my needs. More

Great experience It was professionally done and we didn’t have to wait. The loaner was ready to go and everything prepared before our arrival. This is one of the reaso It was professionally done and we didn’t have to wait. The loaner was ready to go and everything prepared before our arrival. This is one of the reasons why purchased 3 vehicles at Fort Myers location. I have BMW as well and my experience is awful with that brand. It doesn’t compare to Infiniti. thknking about seeking my 3 series and getting another Infiniti. More

Love ft Myers Infiniti This dealership Goes above and beyond to make their customers happy. Every single person in that dealership will say hello have a smile on their face This dealership Goes above and beyond to make their customers happy. Every single person in that dealership will say hello have a smile on their face it’s refreshing to see. More

Outstanding! 1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All item 1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All items discussed and agreed upon by Service Representative, Rick Libby, were addressed and completed to my satisfaction by the Mechanics. 3. Rick is a reliable and personable employee who has customer's best interests at the top of his list! 4. Bonus, my car received a complementary washing before I left the Dealership. More

Nail in tire. Tire had to be replaced. Sonja Noel took excellent care of me and my car (2018 Infiniti Q50). She took me in right away and got the tire replaced immediately. Sonja Noel took excellent care of me and my car (2018 Infiniti Q50). She took me in right away and got the tire replaced immediately. More

Consistent, excellent service! I recently moved to Sanibel Island from NE Ohio. I have owned several Infiniti's and had developed a great relationship with the dealership and servi I recently moved to Sanibel Island from NE Ohio. I have owned several Infiniti's and had developed a great relationship with the dealership and service department in Beachwood, Ohio. I was concerned that I wouldn't be able to find that same kind of comfortable, reliable relationship with a new dealership. Those concerns were immediately resolved when I called for my first service appointment at Fort Myers Infiniti. When I called, I was directed to Rick Libby. Rick immediately recognized what I needed, found an appointment that worked with my schedule and reserved a loaner vehicle. From start to finish, Rick provided proactive, comprehensive communication and customer service. There was never a moment that I was not aware of the status of my vehicle. My first experience with Rick and Fort Myers Infiniti could not have been any better. Each appointment since then has been just as good, with best-in-class communication, service and follow-up. I wouldn't ever think of taking my vehicle anywhere else and would highly recommend Rick Libby and the Fort Myers Service Department. More