Fort Myers INFINITI - Service Center

Cindy is a Super Star!!! When I pulled up to the service area I was not in a good mood. The key that was in my car to remove the lug nuts did not fit. It was the wrong key. Ha When I pulled up to the service area I was not in a good mood. The key that was in my car to remove the lug nuts did not fit. It was the wrong key. Had a flat and Costco could not change my tire. Not only did Cindy fix that tire but I bought all 4 tires and new lug nuts. She gave me a loaner car and made a bad day great. She will be the reason why I buy my next car for this dealership. My husband also bought his car from this dealership, and feels the same way about Cindy. She know what to do and say to make everything better. More

Great service. Always professional,courteous,and prompt. I wouldn't go anywhere else. We own three Infinityies and they all get the best care at your dealership. Ma Always professional,courteous,and prompt. I wouldn't go anywhere else. We own three Infinityies and they all get the best care at your dealership. Many thanks! More

Tire Repair Service underwriter charged my wife $42.50 for repairing a tire with a nail in it. I purchased the tires at Costco not the dealership (they have the g Service underwriter charged my wife $42.50 for repairing a tire with a nail in it. I purchased the tires at Costco not the dealership (they have the green caps); where everyone knows they will repair them for free. If the check tire light had ever come on, I would have taken care of it on my own for free. Thanks for taking advantage of my wife guys! More

Excellent Service ! I was in the area and needed my car washed and service, I called my sale consultant Kevin Hackshaw who I purchase my car with. I know this was last m I was in the area and needed my car washed and service, I called my sale consultant Kevin Hackshaw who I purchase my car with. I know this was last minute because I did not have a schedule appointment. I was able to get my car washed and schedule an appointment for my oil change. He his really an outstanding and professional person. Thank you for always following up with me as well. sincerely, sharlene More

On two previous occasions, I have been less than pleased with my experience at Infiniti of Fort Myers. The first time was my purchasing experience, the second was one month later, which involved the timely with my experience at Infiniti of Fort Myers. The first time was my purchasing experience, the second was one month later, which involved the timely transfer of my plates and registration. I'm pretty laid back and typically easy to please, and I let both instances slide by, even though I was infuriated by both. After today, I have officially run out of patience. Earlier today, I took my G37 Sedan in for routine maintenance. Rob Kelley, the service consultant was friendly and likable, and I had no issues with the quality of the services performed. However, when I got home and took a minute to look over the detailed breakdown of the charges, I was appalled to see that I was charged $79.95 to have my tires rotated. I have never heard of anyone being charged that much for tire rotation. Some places even do it as a courtesy when you have your oil changed. $30 is excessive for tire rotation, but I wouldn't complain about it. Charging $80 is absolutely absurd. In the future, I'll go elsewhere to have my car serviced. I will NEVER go back to Infiniti of Fort Myers. More