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618 Reviews of Fort Myers INFINITI - Service Center
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August 22, 2023
Zack was very professional, and took care of my car issues, great job to the technician. Could not be more happy issues, great job to the technician. Could not be more happy More
by josephrusso1
Verified CustomerEmployees Worked With
August 22, 2023
Just poor service for me to visit dealer ship saturday and have to go right back monday for the same problem and they dont return your phone calls and have to go right back monday for the same problem and they dont return your phone calls More
by elethasaddler
Employees Worked With
August 18, 2023
Beware of undisclosed fee for "Shop Charge". I called and received over the phone a quote for a battery replacement. Was quoted the battery and labor cost to install. While the battery was I called and received over the phone a quote for a battery replacement. Was quoted the battery and labor cost to install. While the battery was about 50% more expensive than at my local auto parts store, I knew it would be difficult to install (lots of plastic trim must be removed to install), so I went ahead with having the dealer perform the work. It was raining quite hard when my wife arrived with the car, and the team rushed to move a car so that she could pull into the covered area - she really appreciated that! Initially, the Service Consultant offered a significantly more expensive battery that was quoted over the phone, and had to spend time consulting with others before he could find the one that was quoted to me. After the work was completed, I reviewed my invoice and discovered that $40 had been added for "Customer pay shop charge for repair order" - this was 2/3 the cost of the battery installation itself. This cost was not disclosed prior to completion of the work. When I asked about this I was told "That charge is a percentage of labor for hazardous waste disposal, shop supplies, cleaning solutions." While I can see this applying to some work, I don't see how it applies to replacing a battery, and just seems a way to increase the cost after the work has already been completed. In summary, this was my first experience with this dealer, and I feel they could have done better. While I would go back, I will definitely consider other options as well. More
by adamr
Employees Worked With
August 17, 2023
Rick is great. He is honest and kind and the work is great. I would not go anywhere else but an Infiniti dealership. I am very pleased with all of the staff. He is honest and kind and the work is great. I would not go anywhere else but an Infiniti dealership. I am very pleased with all of the staff. More
by AHAGGERTY
August 17, 2023
Zach Irwin and Adriana are the definition of customer service. Always helpful friendly and honest. I have gotten all service done here at fort myers infiniti and will continue tp do so because of Zach. service. Always helpful friendly and honest. I have gotten all service done here at fort myers infiniti and will continue tp do so because of Zach. More
by Billm218
August 17, 2023
Got charged for gas after returning the rental back with more gas than I got it. more gas than I got it. More
by maryjessica88
Employees Worked With
August 16, 2023
Mr. Irwin is a great asset to this organization, a gentleman and professional. I will be glad to return to this dealership for all future assistance. Thanks 👍 gentleman and professional. I will be glad to return to this dealership for all future assistance. Thanks 👍 More
by j.blueknight
August 15, 2023
A minimum of fifteen words in order to skip this part. They did a good job. They did a good job. More
by Heathgn
Employees Worked With
August 15, 2023
The labor cost was extremely high but otherwise the service was very good. Kathy Grammer service was very good. Kathy Grammer More
by kathy941
Employees Worked With
August 13, 2023
My 2022 QX50 is a lemon so after contacting Infiniti consumer affairs and filing a complaint I have not been to the dealership. I stopped at the dealership to get my car washed and the service manager consumer affairs and filing a complaint I have not been to the dealership. I stopped at the dealership to get my car washed and the service manager Manny told me they do I am not allowed to bring my car to the dealership any longer, period! No explanation whatsoever. Professional… absolutely not More
by Jeff
Employees Worked With
