Fort Myers INFINITI - Service Center

Everyone was polite, courteous, and on time. Drop off and pick up the vehicle was very effective. The car rental that I had worked perfect Drop off and pick up the vehicle was very effective. The car rental that I had worked perfect More

I went to dealership to change battery in my Infiniti. When I came, I mentioned to Rick, that they have 10% off battery price, and sems to me he was a little surprised. 1. After I received final bill, t When I came, I mentioned to Rick, that they have 10% off battery price, and sems to me he was a little surprised. 1. After I received final bill, there was deduction $ 36.20, which might be 10 % off labor and part. On second page was “Customer pay shop charge for repair order” $ 32.58 plus tax. My question to Rick was responded as “charge for disposal” ….well to me it looks like I got your advertised discount, and then you took back from me… nice try to attack customers IQ. Or am I wrong? 2. When job done and I left shop, on the way back home I found engine light “ON”. So I returned back a when I told Rick to turn light “OFF”, he said without any consideration “there must something more serious”. Why did I get back car with possible some serious issue, without notifying me? Is there some quality control, or you leave it just on mechanics?? If you respond this message, please use my email. More

They don't know how to give you an answer to your problems, they are not professional in their work. problems, they are not professional in their work. More

This service was very professional, courteous, and timely. The facility is clean, luxurious, and updated. timely. The facility is clean, luxurious, and updated. More

The dealership and staff were very helpful , professional and knowledgeable. I highly recommend them as a dealership. and knowledgeable. I highly recommend them as a dealership. More

The sales rep was very helpful and informative. We are seasonal visitors to Florida and are not aware of some issues with storing a car, but he had some good recommendations. We are seasonal visitors to Florida and are not aware of some issues with storing a car, but he had some good recommendations. More

Rick was very helpful in recommending the proper tires for my car and explaining the discount applied to the offer for my car and explaining the discount applied to the offer More

The dealership is very professional, handled things as they said they would, and responded to all phone calls or text immediately they said they would, and responded to all phone calls or text immediately More

I always have a fantastic experience at Fort Myers Infiniti! Rick is incredibly friendly and accommodating, always making the car maintenance process smooth and enjoyable. All the service department s Infiniti! Rick is incredibly friendly and accommodating, always making the car maintenance process smooth and enjoyable. All the service department staff are so efficient and quick, ensuring all my questions are answered promptly. Highly recommend for anyone looking for a stress-free experience! More

The entire staff was professional and courteous. My loaner car was waiting for me and the job was completed the same day. My loaner car was waiting for me and the job was completed the same day. More