Fort Collins Nissan

Very positive shopping experience. I explained to Brian what I wanted and why. He quickly found the vehicle that met my needs. He was very prompt in calling us to report that the vehi I explained to Brian what I wanted and why. He quickly found the vehicle that met my needs. He was very prompt in calling us to report that the vehicle was ready to be picked up. He was very good in explaining the information we needed to know concerning the new truck. He was pleasant and attentive. More

Great Experience The sales staff was very personable and understanding. The purchasing process was worry free and very efficient. They were no nonsense in their approa The sales staff was very personable and understanding. The purchasing process was worry free and very efficient. They were no nonsense in their approach and the product was excellent. Nothing bad to say at all about any part of the process More

Lied to over and over I had a terribly experience with Tynan’s Nissan of Fort Collins. The following is a quick and very summarized version of the facts and circumstances I had a terribly experience with Tynan’s Nissan of Fort Collins. The following is a quick and very summarized version of the facts and circumstances of what happened: - I reached out to Ashley Watson, Internet Manager on July 24th about a 2013 Nissan Pathfinder. - Ashley informed me that the price was discounted due to “the few dents it suffered in the hail storm a few weeks ago.” Since I live in Denver and it’s an hour and a half drive, I asked for pictures and an estimate to fix the hail damage as well as any other information I needed. Ashely sent me pictures and said that the pictures were “all the damage I could find on the car” - After back and forth emails for almost eight days, I arranged a time to come up on Saturday. Ashley was supposed to call me the Friday before to let me know if it was still available but didn’t (one of many examples where she didn’t follow through on what she said she would do). Regardless, I cleaned out my car out to sell and made the 1.5 hour drive north based on her commitments. - When I arrived, I looked at the car and that’s when the lies started piling up. There was significantly more hail damage than she had sent me in the pictures. I got inside, and noticed that instead of 4,900 miles like she had shown in the picture, it was closer to 8,000 miles. I asked about this and she said it was because her manager had been driving it to make sure that the factory recall was fixed and that it was in great shape for me to buy. She had mentioned this previously but had said it was "for only a couple of days" so its not possible to have put on that kind of milage in such a short time. In truth, Ashley had a listing and intentionally put lower miles on the listing that the car actually had. - I looked around the car and it had not been detailed (interior was dirtly with lots of stains, etc.) even though she knew I was coming up with over a weeks notice. I looked in the glove box, and found interior parts lying around. Ashley did not know what they went to which was disconcerting. - During the test drive, I asked Ashley about the hail estimate she had said she would get. She said she had never gotten it but that she could look at the insurance report, something she had never mentioned before. - During breaking, I noticed that the car shook even during normal and light breaking. She didn’t know what this was from. I noticed other issues during the test drive, non of which she had answers to nor had warned me about. (The issue was probably due to an issue with the rotar which should have been identified and fixed in the certification process). - When I finished the test drive, I did a walk around. I noticed the satellite antenna was missing, there was significant interior damage in the back from someone scratching the side of the interior. Parts broke off the car as I checked them out. Ashley said she was not aware of any of this and that the manager who had driven the car hadn't mentioned it to her. - I did a more detailed walkthrough, getting more worried by the minute. I noticed that the paint had been damaged to the point it had cracked and was rusting in one spot. I had specifically asked Ashley if this was the case before driving up and she had said no. - The worst moment came when I looked at the front bumper and noticed that of all things, it had been in an accident. The bumper was dislodged and the scratch marks had been simply painted over (Ashely mentioned it looked like someone had just covered it up with nail polish). Ashley said she had no idea it had been in an accident. - There were many other issues that I found, and at this point, I was ready to leave, but thought maybe Ashley was being honest and didn’t know and that they would at least give me a discounted price and I could still justify buying the car. - I sat and waited for her to talk to her managers for a very long time. She came back and blew my mind with what she said. Tynan’s had decided that since I had discovered that the car was damaged and needed repair, that Tynan's needed to increase the price by $500. I was shocked. Not only had they lied to me throughout the process (mileage, state of the vehicles, etc.), but now they wanted me to pay more because I had pointed them out. Ashley could tell I was upset so she told me not to worry, that she would make sure that I wasn’t charged for a replacement antenna even though they didn’t have to do that. Ashley also claimed that her managers, who earlier that morning had said the car had no issies and was Certified, that the damage wouldn’t be under warranty since it had to be caused by the accident that she had just learned about because I had found it. I said, "Ashley, I’m a simple accountant, and I know nothing about cars so how in the world did I find these but Tynan’s didn’t not any of this even though it was a Certified car." Tynan’s defines Certified as “Every certified pre-owned Nissan must meet or exceed Nissan’s comprehensive criteria and pass a rigorous inspection. Engineers Nissan Technicians conduct road tests and inspect everything from vehicle history to engine and drive train with meticulous detail.” - Ashley said she could tell I was upset and that she would go talk to her managers about the price to get the now raised price back down a little bit. At this point, I had enough. I told Ashley not to bother and that I had already wasted several hours researching, talking to her on the phone and via email and now spending 5 hours round trip to drive up and test drive a vehicle while being lied to the whole time. I can’t describe how frustrated and upset I was after leaving Tynan’s. I will continue to tell all of my friends and family and really anybody I know the experience I had so that hopefully, nobody will have to go through what I went through. More

Good purchase experience I recently bought a new Xterra from Tynan's in Fort Collins. Carl Unger was my salesman. We quickly reached an agreeable price. The negotiation went s I recently bought a new Xterra from Tynan's in Fort Collins. Carl Unger was my salesman. We quickly reached an agreeable price. The negotiation went smoothly, and we were quickly out the door. I had conversations with the sales manager and Ed Tynan on top of the dealings with Carl and the finance officer Chris Bebo. I felt they were all genuine. I would recommend this dealership. More

The purchase process was worry-free I went to the dealership with the idea of checking up a vehicle that i was actually driven as a tester. It was actually a Nissan Pathfinder. The vehic I went to the dealership with the idea of checking up a vehicle that i was actually driven as a tester. It was actually a Nissan Pathfinder. The vehicle I was testing was a certified pre-owned vehicle, even thoug it was great I was still missing some features I wanted; such as tv screens, moonroof. So, I schedule a test drive and definetely the vehicle was outstanding. Furthermore, the vehicle was a hybrid and because of the hail storm it has additional discounts; therefore, that vehicle was too good to be true, but it was. I appreciate the effort made by Todd, Ashley, and Chris to get me approved and get me a deal I can afford. These guys worked his back out to get me the better trade-in value possible and the lower interest rate, so the vehicle could fit within my budget. Also, the check out process was beyond my expectations. The paper work was ready, literally, in a jify. I greatly appreciate to the Nissan Tynants staff and I will recommend to my friends, so they can take advantage of the deals you have up there and the outstanding customer service you offer. More

Excellent Service I recently purchased a new vehicle from Tynan's. Todd was excellent. I was in a bind a needed to close on the sale that day. He was quick and friendly I recently purchased a new vehicle from Tynan's. Todd was excellent. I was in a bind a needed to close on the sale that day. He was quick and friendly. When I didnt have anyone to help me drive my old car and my new car home. He made sure that i got my new car home. I thought that was amazing that he went above and beyond to help me out. More

Disappointed I bought a 2005 VW passat from the dealership. The service I received while I was there was professional and fairly easy it turned out to be too good I bought a 2005 VW passat from the dealership. The service I received while I was there was professional and fairly easy it turned out to be too good to be true. A couple weeks after I bought the car my oil light started going on as well as the oil pressure light. I took it to a mechanic (not associated with Tynan's) who fixed the sensor which we thought was the problem. A couple of weeks after that the problem came up again. I took it back to the mechanic who checked out the oil and there was sludge. We contacted Tynan's and they even admitted to not knowing what oil went into the car and admitted putting the wrong oil in the car. I bought the car as is, but Tynan's wouldn't even do an oil change on the car because they didn't feel liable. The car may now have to go through extensive repairs. Even when dealing with the dealership kindly, asking for the oil change seemed too much for them. I'm highly disappointed and wondering what else they may have overlooked in the service inspection and what else they might have done wrong... I won't be sending ANYONE there. More

Another pleasant experience. For the third time, Tynans made buying a new car enjoyable. This was the fourth vehicle I have purchased at Tynans, (second new vehicle); and I do not For the third time, Tynans made buying a new car enjoyable. This was the fourth vehicle I have purchased at Tynans, (second new vehicle); and I do not see a reason to shop elsewhere, Additionally the Service Department does timely, excellent work. The friendly, outgoing nature of the Staff is second to none. More

Fort Collins Tynan's Nissan Experience Buying Xterra I recently traded in my 2002 Nissan Xterra for a new 2013 Nissan Xterra, and had a great experience working with Todd Hayman and Tynan's Nissan in For I recently traded in my 2002 Nissan Xterra for a new 2013 Nissan Xterra, and had a great experience working with Todd Hayman and Tynan's Nissan in Fort Collins. I shopped online inventory at several dealerships, yet hoped for the right Xterra for me would be in Fort Collins since I really didn't want to go out of town for my purchase. Todd Hayman answered me right away, and sent me discounted pricing via email, which I appreciated when it came to buying. I went in and took several test drives, and found working with Todd easy and found a sense of trust, which made buying easy. Down to earth and personable, Todd helped me feel comfortable enough to make my decision without pressure. I got a fair trade in on my older Xterra and feel I got a good deal all the way around. I go back in now just to say "hi" when I am in the area! More

Buying my first car. I was looking for a used car to be my first car, Tynan's was our first stop. My family has purchased cars there before, and worked with Justin. I was I was looking for a used car to be my first car, Tynan's was our first stop. My family has purchased cars there before, and worked with Justin. I was very excited to look around and explore my options, and everyone was very friendly and helpful. Although I wasn't expecting to find a car, we were very happy with the one we test drove. I love the car, and I definitely will be visiting again for any vehicle needs in the future. More