Fort Collins Kia

The service here is absolutely horrible they are not fixing my recall engine problems. I cannot drive my daughter to school and I cannot run errands. They refuse to get me a rental car. Most unprofessio fixing my recall engine problems. I cannot drive my daughter to school and I cannot run errands. They refuse to get me a rental car. Most unprofessional service I have ever seen. Do not buy a car here and do not bring your car here for service. More

They don’t update they sales online and then you show up and the car is not there or at a different location. Very hard to find a parking and the car is not there or at a different location. Very hard to find a parking More

worst customer service in years. As a direct result of worst customer service in years. As a direct result of covid-19 inquiring online but ignored. Two vehicles sold right from under me. Don’t go worst customer service in years. As a direct result of covid-19 inquiring online but ignored. Two vehicles sold right from under me. Don’t go More

Stopped in looking at buying what would have been my third Kia, credit card in hand to put down a hold on a new Telluride. Until, manager Ryan Harrison came back with a low ball on my trade in I Purchas third Kia, credit card in hand to put down a hold on a new Telluride. Until, manager Ryan Harrison came back with a low ball on my trade in I Purchased from them. I pointed out I had been quoted 5k higher just a few months back and had been unhappy then. Ryan tells me that the only reason he has his job is because the previous manager gave out quotes like that and I should never have been quoted such a high amount. Given I paid 46k for the vehicle and was told a year later it was worth 29k and now a few months after that only 24K I expressed concern about Kia holding value. I was promptly told Telluride is appreciating and new was cheaper than used. That seems absurd to me. Ryan then expressed his concern "at the horrible accident my car had been in"! I couldn't believe it, as my car had never been in an accident. When leaving we turned around in the parking lot to get into our cars to see Ryan return his perch, say something to the other guys up there with him who all turned around to look at us and laugh! Done with this dealership, done with Kia! More

Kashmir... was great... patient and understanding, available for questions anytime. Even after I purchased my K5. It was a great experience working with Kashmir. Excellent available for questions anytime. Even after I purchased my K5. It was a great experience working with Kashmir. Excellent More

Yet another great service from Mr Tony Sanchez. I have gone thru him multiple times including driving out of state for his service. Much thanks! gone thru him multiple times including driving out of state for his service. Much thanks! More

I am only giving 4 stars due to having trouble getting connected with the service department when I was calling on several occasions. I would be transferred but no one was answering. I left a message & di connected with the service department when I was calling on several occasions. I would be transferred but no one was answering. I left a message & did receive a call back but it was not in a very timely manner. I worked mainly with Haydon Kiessling. He always listened to what I had to say & ansered whatever questions I had. He went above & beyond by being the go-to between me & the technition. He told them that he witnessed what I was explaining about my car. When I took it in.....for the third time..... He assured me that he would make sure it was figured out. I has also spoke with Ray a couple of times & received the same great customer service from him. Thanks to both of you I am in my car again. Also Kashmir physically walked back to service to get me connected with someone, even after she thought they were gone for the day....thank you for going the extra step, literally. Kelly Griess, customer for 8 years, More

I purchased a Kia Sportage exactly 1week ago and I ❤️ It! My sales person was Kashmir and she was a delight. Hassle free vehicle purchase. My sales person was Kashmir and she was a delight. Hassle free vehicle purchase. More

Great experience We purchased a new Forte this weekend. Rocky did an amazing job! He was kind and really worked with what we were looking for. We will use them again!! We purchased a new Forte this weekend. Rocky did an amazing job! He was kind and really worked with what we were looking for. We will use them again!! More

Disappointed My low tire pressure light was coming on in October so I scheduled an appointment for the service department to trouble shoot and solve the problem. My low tire pressure light was coming on in October so I scheduled an appointment for the service department to trouble shoot and solve the problem. It was a quick in and out as the technician said they put more air in my tires and I was good to go. I inquired if that was all that was needed and he said yes. He also shared that the light coming back on wasn't too big of a deal and to return if necessary. Since the service department technician said not to worry too much about it, I didn't return right away after the low tire pressure light returned. I wish I had worried because the tire eventually went completely flat on my way back from Denver on a Saturday night. When we put the spare tire on, we found SEVEN nails in the tire, and we believe the tire went completely flat after one of those nails was dislodged. I scheduled another appointment and ended up having to purchase two brand new tires. I am feeling really disappointed because I'm sure the service department would have seen the nails in my tire if they had looked closer when I brought my car in after the low tire pressure light first came on. I am also feeling grateful that I did not blow the tire completely while driving on the highway as I drove to Denver and Colorado Springs (and back to Fort Collins) several times before the tire was fixed for good. Colleen Gibley-Reed More