Ford of Port Richey

My sales representative was very knowledgeable about the vehicle. I was interested in purchasing. The sales manager came over and introduced himself right away. I did purchase a vehicle. vehicle. I was interested in purchasing. The sales manager came over and introduced himself right away. I did purchase a vehicle. More

I purchased a 2023 Honda Passport on July 23, 2024. During the test drive I noticed it did drift to the right and I mentioned it to my sales rep Brandon but I forgot about it when we got back to the de During the test drive I noticed it did drift to the right and I mentioned it to my sales rep Brandon but I forgot about it when we got back to the dealership. Going through the old " let me talk to my manager" , we finally agreed on a price. While waiting to talk to the finance manager, they kept me bust filling out a dealer review form. At that time I was ok with the deal. I guess they knew what was going to happen when dealing with Kevin, the finance manager. I met Kevin, seemed nice. The price was thousands more than what I had agreed to. After getting that smoothed out, Kevin started on selling the extended warranty. I told him my past experience with extended warranty and I did not want it. He was rather insistent on me purchasing it and I had to tell him mo several times. I could tell he was upset that I didn't buy it. Next, was signing all of the documents. Thinking everything was fine I started signing. The documents were in a computer type monitor built inside the desk. There were a lot of pages. At first Kevin was sitting across from me and explained some things. Then he got up. There were so many forms (mostly tp protect the dealership) that I asked Kevin if anyone reads everything? He said : "a few do. It takes about two hours and I would go get coffee." I had already been there too long and signed the forms. I was given a thumb drive which had all of the forms. Then I left with the car. Later when I was home I reviewed the documents. I noticed the price was almost $4000.00 more than the agreed price. Looking further I found three items that I did not ask for. One was a warranty from the dealer for over $2300.00. The other was a tire warranty for over $1000.00, and $155.00 for the etching of the VIN on the windows which I'm sure they didn't do. I went back to the dealer the next day. I explained my complaint to Kevin and he said he thought that I would want the warranties and added it. He was nice about it and removed it but he changed the interest rate from 6.7% to 7.9%. Earlier when I was doing the price negotiations with the sales manager, I told the manager I'll just pay cash for the car. He said he couldn't do that because they make money from the finance interest. I should have left when dealing with the sales manager. Not sure why I didn't. After getting Kevin to remove the noted items, I left. I later contacted my credit union and refinanced the car with them for 6.5%. The car was being sold by the dealer "AS IS". That should have been a big RED FLAG to me but I did ask why it was being sold as is. Brandon said it was because Honda is not a vehicle they have equipment to completely check out. I now know the issue. The car drifts to the right just as I mentioned during the test drive but forgot about. I took the car to Wesley Chapel Honda to check the alignment. I had to take it to them twice because both times they did the alignment but it did not fix the problem. I've said enough. It's my fault that I just wasn't paying enough attention at the dealership. But, I do not reccomend Ford of Port Richey for anything. More

I was in quite a predicament had just bought a new to me vehicle from another dealership there was something wrong with the vehicle and the original dealership sold overnight and wanted nothing to do with f vehicle from another dealership there was something wrong with the vehicle and the original dealership sold overnight and wanted nothing to do with fixing the problem. After sitting at their service center for a week. On a whim I called Ford and was connected with a service associate Nathaniel who made me instantly calm and assured me he would get the vehicle in and taken care of. Nathaniel kept in touch every step of the way and had the vehicle fixed and returned to me within a week. Nathaniel seems to have a great passion for his job and is most definitely an asset to your Ford family. We are a Ford family and we will never take our vehicles anywhere else! More

Anthony was attentive and persistent. Made the deal easier and made me travel 2.5 hrs. Ty Made the deal easier and made me travel 2.5 hrs. Ty More

I've been to this dealership three time and have always left with a Kool Aid smile. Aria is very knowledgeable, and keeps you posted on the progress of your visit. She is number one in my book. I will def left with a Kool Aid smile. Aria is very knowledgeable, and keeps you posted on the progress of your visit. She is number one in my book. I will definitely pass the word on to friends and family. More

service advisor Steve Wollak is a great asset to your service center. He is very informative and excellent customer service. service center. He is very informative and excellent customer service. More

Only place I take my ford truck since 2012. Always great service and everything always done in a timely manner. Always great service and everything always done in a timely manner. More

Very pleased with the service I received from this dealership. Great communication and very professional. Would recommend. dealership. Great communication and very professional. Would recommend. More

Always a pleasure. If I have an issue I’m able to take my car in almost immediately and am always greeted with pleasant attitude and smiles. If I have an issue I’m able to take my car in almost immediately and am always greeted with pleasant attitude and smiles. More

Service attendant was very informative and understood what was needed. I stayed until work was done and it was completed in time. Nice work and friendly service. what was needed. I stayed until work was done and it was completed in time. Nice work and friendly service. More