Ford of Northampton

. The dealership did the nicest thing for me. I had a fender bender in Dec. in my new 2013 Focus. After having the body shop make necessary repairs, I waited a month for the paint to set on the replacem fender bender in Dec. in my new 2013 Focus. After having the body shop make necessary repairs, I waited a month for the paint to set on the replacement parts and then made an appointment for my first service appt. and to have Glass Coat applied to the replacement parts. When I received the back it had been completely detailed inside and out for no additional charge. It looked just like new. I asked if this was standard policy and they said not not really. I was very touched because I think they knew how badly I felt about the accident and wanted me to have my brand new car back. Anyway I thought that was so kind. I was impressed. More

Great service and a new battery . I wouldn't bring my Ford anywhere else. It's always a pleasure to go to Northampton Ford. They are the best! Ford anywhere else. It's always a pleasure to go to Northampton Ford. They are the best! More

First time I actually felt like a member of your service department spoke to me! Appreciated the apology from my previous visit. Thank you BRIAN. Sincerely Jo Root department spoke to me! Appreciated the apology from my previous visit. Thank you BRIAN. Sincerely Jo Root More

The staff was very knowledgeable and friendly - it made buying a new car after thirteen years a great experience, I have owned two new cars prior to this purchase and I am looking forward to driving this n buying a new car after thirteen years a great experience, I have owned two new cars prior to this purchase and I am looking forward to driving this new car for a long time.......... thank you! Sincerely Heather Pedersen More

Ford of Northampton has the best service department I have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work. have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work. More

Doing great. I see the Ford is experiencing a good year on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for e on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for everyone. I'm sure it's tough...but it is better to keep prices low and grab more loyal customers than raise prices...and loosing your customer base. Keeping your prices down forces other car companies to have their own problems. It would be as great sales technique (advertisement) to bring this info to the public...and to prove it with some obvious comparable costs that the competition is forced to adjust to. More

Friendly, easy to reach, fast service. Very helpful, very clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for? Thank You, clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for? Thank You, More

Lynda was very professional and knew the product well. Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotiona Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotional attraction to the higher priced Sport model. Would shop Ford of Northampton again. PQ Easthampton More

Service itself is good; Ford of Northampton is used to my coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wir coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wire the week I bought it, 3 for failing to start (towing required), & 2 for recalls (one a "customer satisfaction" modification). Despite good service and liking the car, I'll get rid of it if it continues to require work. It hasn't gone 5000 miles yet. More

We felt that we were listened to every step of the way. We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you. Joanne Moynahan We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you. Joanne Moynahan More