Ford of Galesburg - Service Center

Very personal people. Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what Hailey always a smile and ready to help. The other two front guys great too. The manager Alex? also great and caring to help. Really listened to what you have to say. Trying to get in on the phone lines was a challenge. Amy the finance manager was awesome-really helped getting the finances set up. Over all a great experience. Would recommend them to others. Thank you all. More

Terrible experience with service. They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explo They worked on our New Ford Explorer in January. They made a temporary repair and ordered a new wiring harness as the original was damaged.(new Explorer) They said it was backordered and would be months to come in. They said they would get a hold of us. I called them in October and asked them the status. I couldn't get anyone from service on the phone for three days! I had to call Ford Corporate to get a call back from service. As it turned out no one wanted to talk to me because the part had not been ordered. Also they said they had gone through several service managers which is a big red flag. Service manager Perez did call (because Ford Corporate required him to) and say their temporary repair was ok and would be considered permanent. I took it to a legitimate dealership (Roanoke Ford near Peoria IL) who recommended a new harness replacement and took care of me right away. Galesburg Ford failed on many levels. I would not buy a bicycle from them. UPDATE: As it turns out Galesburg Ford missed a lot of other damage. It was present in their original photos taken by them so it was NOT done after they originally examined the Explorer. There is air condition damage. Foam insulation damage. To add insult to injury the repair galesburg made that they now say was permanent and sufficient for the life of the vehicle has been found to be substandard and allowing moisture into the repaired area. They failed to address any of the other obvious issues and assured us that the Explorer was put back into new condition. If you see Galesburg Ford in your future please get a new Crystal ball. Thank you. More

Extremely friendly and helpful. I would recommend them to my family and friends. I love my car. I would recommend them to my family and friends. I love my car. More

They listened to what I thought was wrong with my car. Didn't try to change my mind on my broken rear shade. They were under the price they thought for fixing my water pump. The mechanic stayed late to fi Didn't try to change my mind on my broken rear shade. They were under the price they thought for fixing my water pump. The mechanic stayed late to fix it so I had my car back sooner, very thoughtful thanks. They explained what had to be done. Will come back again. More

Galesburg Fords service dept is fantastic even when I don’t have an appointment they dive in and fix the problem don’t have an appointment they dive in and fix the problem More