DALTON STANCELL
DALTON STANCELL at Ford of Galesburg
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DALTON STANCELL

Service Advisor

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

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4.4
31 Reviews
4.4

31 Reviews

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31 Reviews of DALTON STANCELL

May 18, 2024

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Employee Rating

Worst experience ever, had to take my truck there 5 times before it ever got fixed More

by SCHULTZ
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Recommend Dealer
No

May 08, 2024

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Great service. Friendly staff. Highly recommended. I took my car in for a new tire, and they took good care of me. More

by mrmurph
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Recommend Dealer
Yes

April 25, 2024

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They were very professional and serviced the truck in a timely manner and took care of all recall issues. More

by INNESS
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Recommend Dealer
Yes
May 01, 2024

Ford of Galesburg responded

Thank you for the compliment we hope to continue to meet and exceed your expectations. Thank you Amy Kelso

April 15, 2024

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Employee Rating

Fast and loved the ride so I wasn’t sitting waiting The people were very nice, friendly and informative More

by Debby56.dp
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Recommend Dealer
Yes
May 01, 2024

Ford of Galesburg responded

Thank you for the kind words we are thankful to be able to offer such a great service here in our community and surrounding communities we look forward to future visits with you. Thank you Amy Kelso

April 04, 2024

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Employee Rating

Took my truck in on a Tuesday, I called Wednesday to see what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service More

by DROBERTSIX
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Recommend Dealer
Yes

January 20, 2024

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Dealer has done all they could do. But a manufacturing error has caused me to with my new for five weeks not happy about that. But I really like my car. More

by Timothy Denison
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Recommend Dealer
Yes
Jan 20, 2024

Ford of Galesburg responded

Thank you for taking the time to complete the review. Thank you Amy Kelso

January 19, 2024

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I have always been pleased with the quality of service and courtesy of the staff. More

by SSEPLEY
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Recommend Dealer
Yes
Jan 19, 2024

Ford of Galesburg responded

Thank you that truly means the most to us here at Ford. We want all our customers to feel like family. We look forward to future visits. Thank you Amy Kelso

January 17, 2024

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Everyone was very pleasant and very helpful. Way better than it used to be there. More

by BEAGLEHOUNDSX3
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Recommend Dealer
Yes
Jan 17, 2024

Ford of Galesburg responded

Thank you so much for the kind words. We are always striving to be the best we can. We hope we can continue to exceed your expectations on future visits. Thank you Amy Kelso

January 17, 2024

Dealership Rating
Employee Rating

I"M VERY disappointed with Ford my Car wasn't fixed they kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the othe More

by pkdenisar
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Amy Dee, Haley Brackett

January 17, 2024

Dealership Rating
Employee Rating

They are wonderful! Everyone is nice and helpful. They go above and beyond to help. More

by DeeDee
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Ford of Galesburg responded

Thank you so much for the kind words. We pride ourselves in taking care of our customers. We hope we can continue to meet and exceed your expectations. Thank you Amy Kelso

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