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Ford of Galesburg - Service Center

Galesburg, IL

4.4
533 Reviews

533 Reviews of Ford of Galesburg - Service Center

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December 01, 2023

I had a great first experience and will most likely be bringing my car back in the future if needed ! You guys did wonderful on my car thanks so much ! More

by lyricwilliams012921
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Dec 01, 2023 -

lyricwilliams012921 responded

great customer service very well appreciated !

Dec 01, 2023 -

Ford of Galesburg responded

We love to hear that we met your expectations. We look forward to future business with you. Happy Holidays from your Ford Family. Thanks Amy Kelso

November 30, 2023

It was a good experience! Employees were very professional and answered all questions Thank you ! More

by rhondasims56
Recommend Dealer
Yes
Employees Worked With
Not sure name but very nice young gentleman in service dept
Nov 30, 2023 -

Ford of Galesburg responded

Thanks for the positive feedback. We hope you have a Happy Holiday from your Ford family. Thanks Amy Kelso

November 28, 2023

The person I worked with was great with communication along the entire process. The repair took longer than expected and he arranged having a vehicle for me to drive. More

by Randy
Recommend Dealer
Yes
November 28, 2023

The person I worked with was great with communication along the entire process. The repair took longer than expected and he arranged having a vehicle for me to drive. More

by Randy
Recommend Dealer
Yes
Nov 28, 2023 -

Ford of Galesburg responded

It’s always nice hearing the good things. We appreciate your business and hope to continue to meet your needs. Happy Holidays from your Ford Family. Thanks Amy

November 23, 2023

Haley made sure everything was done and explained the issue with my dash glass. She had it ordered for me. More

by MOULTONCLYDENE
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Nov 23, 2023 -

Ford of Galesburg responded

So happy to hear you had a great experience. We truly enjoy serving our community. Happy Holidays Thank you Amy Kelso

November 23, 2023

Came in bought 2 cars and left. Everyone was nice Probably because I bought 2 cars. More

by GLAW800
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Brackett
Nov 23, 2023 -

Ford of Galesburg responded

Thank you for your business. We hope you have a Happy Holidays. Thank you Amy Kelso

November 17, 2023

They dealt with my warranty company for me and got the job done very quickly. Also kept me updated on the repsir. More

by amy_wynn12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Ford of Galesburg responded

It is always nice knowing we meet our customers needs. We hope you have Happy Holidays and look forward to business with you again. Thank You Amy Kelso

November 17, 2023

Pleasant employees who care to give the best service. Try to get the parts and service done as quickly as possible. Great help with the finances. More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Ford of Galesburg responded

Thank you for the positive review we love hearing the good! We wish you Happy Holidays and look forward to your next visit here at Ford of Galesburg. Thanks Amy Kelso

November 16, 2023

They are the best! Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect Perfect More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Ford of Galesburg responded

Thank for leaving such a positive review. Its always a great feeling knowing our customers leave happy with work completed. We wish you a Happy Holidays from your Ford Family. Thanks Amy Kelso

November 13, 2023

Ford of Galesburg addressed all my issues in a timely manner. I’d highly recommend Ford of Galesburg for anything from simple to difficult that other shops can’t fix. More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM TRENT
Nov 13, 2023 -

Ford of Galesburg responded

Thank you Brad we look forward to continued business with you! Happy Holidays Amy

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