Ford of Clermont

Service specialist Diego was good. Windshield wiper arm was broken during service. Replaced at no cost, but my vehicle had to stay onsite for another day. Overall, my 2013 For Esca Windshield wiper arm was broken during service. Replaced at no cost, but my vehicle had to stay onsite for another day. Overall, my 2013 For Escape should be classified a lemon since I’ve had to spend nearly $10,000 in repairs over the years. Too many issues with hoses, leaks, engine parts, etc. it’s hard to even think about purchasing another Ford vehicle. More

Experience was extremely disappointing. First the good part; laurel the salesperson went above and beyond to find a vehicle that fit my needs and budget. Will the sales manager was professi First the good part; laurel the salesperson went above and beyond to find a vehicle that fit my needs and budget. Will the sales manager was professional and helpful after being thrown into a challenging situation. Now the bad. Aaron the finance guy. From the very beginning of the finance process, he made thing more difficult and time consuming. Afterwards there was an issue with a portion of my finances that was met with condescension, unprofessionalism, gaslighting. He left me feeling stressed, anxious, and overwhelmed and that I was just another sale for him to push through the system. Because of my experience with him I would find it hard to recommend this dealership. More

I like it a lot working whi David the manager wS very soothing he was soothing he was More

I recently had the pleasure of experience the exceptional craftsmanship and customer service at Ford of Clermont’s Collision Center following a minor incident involving my Ford bronco. From the outset, the craftsmanship and customer service at Ford of Clermont’s Collision Center following a minor incident involving my Ford bronco. From the outset, the professionalism displayed by the team, particularly my service representative Jason, was nothing short of remarkable. Just demonstrated unparalleled commitment to excellence, seamlessly coordinating the repair process within the constraints of my personal schedule. His responsiveness to communication was exemplary; every inquiry I sent via email was met with a prompt and comprehensive reply. Moreover, his patience and understanding were evident when additional repair items, initially overlooked during the intake, were brought to his attention. The meticulous attention to detail and dedication to customer satisfaction at the collision center has left a lasting impression on me. The centers ability to restore my vehicle to its pristine condition is a testament to their expertise and collision repair. I extend my sincere gratitude to Jason and the team for their outstanding work for an stress-free experience during what could’ve been an overwhelming time. More

They screwed up my truck and then wanted to charge me to fix the problem. fix the problem. More

The staff was courteous. The process was streamlined. The facilities are on a renovation and a place where we could wait with air condition. That was uncomfortable. There was The process was streamlined. The facilities are on a renovation and a place where we could wait with air condition. That was uncomfortable. There wasn’t very much privacy during negotiation. They probably need at least one more trailer so that you have some distance between you and other customers. More

Bought vehicle and service plan at this dealer. First they told me I did not have a service contract and made me provide the paper copy they gave to me when I bought my truck. Second, lube center u First they told me I did not have a service contract and made me provide the paper copy they gave to me when I bought my truck. Second, lube center unable to verify whether they could change wiper blades under my service plan. Stated I could come back on a week day to find out. Third, service is separate from live center. Never look vehicle over for issues any lube center would diagnose. Never fix recalls. Toyota fixes my recalls when I take my vehicle in for oil changes without my requesting it. Then informs me of the recall work when I pick it up. More

Appt system failed and Quick Lane employees were very unprofessional. I dropped off my truck for my oil change appointment that day and was not touched until the following day after I called them. Would unprofessional. I dropped off my truck for my oil change appointment that day and was not touched until the following day after I called them. Would not recommend. More

Great communication, the advisors were great in keeping me up to date at all times! me up to date at all times! More

Made an appointment for routine oil change and tire rotation but they must overbook as it took over an hour and 45 minutes. Waiting area needs improvement as well. rotation but they must overbook as it took over an hour and 45 minutes. Waiting area needs improvement as well. More