Ford & Lincoln of Lafayette

Sale manager was unprofessional Sales manager was very unprofessional by questioning my income without knowing what my wife or myself make and also making comments about one of my ki Sales manager was very unprofessional by questioning my income without knowing what my wife or myself make and also making comments about one of my kids pertenity , although the sale representative Samantha was very nice and professional. More

Fuel filter replacement I took my f250 in to have the fuel filter replaced. I provided my own fuel filter for them to install (purchase cheaper elsewhere). We agreed to a pr I took my f250 in to have the fuel filter replaced. I provided my own fuel filter for them to install (purchase cheaper elsewhere). We agreed to a price of $34 to have the filter installed. Long story short, they broke the end of the fuel line where it connects to the fuel filter. To replace the fuel line, they had to remove the front fuel tank. The total cost was $484.63 after xxxxxxxx, the service advisor deducted $40. A few days later, I noticed they had charged me for the fuel filter. To this day, I feel totally ripped off and I told theim that I would never return. There are too many other shops in Lafayette that do just as good of work at a much cheaper price. If you have any out-of-pocket work done to your at Mike Raisor Ford service, expect additional charges ! More

Awesome, amazing, satisfying, great sales representative! My husband emailed John and he called 5 minutes later and we went the afternoon of 12/28/15 to look at vehicles. When we arrived we were introduced t My husband emailed John and he called 5 minutes later and we went the afternoon of 12/28/15 to look at vehicles. When we arrived we were introduced to Courtney Cox. My husband shook her hand and preceded to instruct her how to shake hands, because he taught nurses to give firm hand shakes. She was awesome, persuasive, amazing sales clerk, and preceded to find me exactly what I was looking for. She encouraged us to take the vehicle to lunch while she took our car for apraisel . I had no intention of buying a car that day, but we did. We loved her friendliness, southern accent and knowledge of the Ford Escape. The only disappointment we had and it wasn't her fault was we thought we would have gotten more for my 2007 Chevy Aveo LS which only had 119,236 miles on it. We were expecting 2500-3000 for trade in on a brand new 2016 vehicle and only was offered 1,000. We decided not to trade the vehicle. Courtney was kind to help program my phone, Bluetooth, and how other functional keys worked. I called Courtney on 1/16 and asked if I could stop by with questions and get a free car wash which they let you wash your vehicle any time they are open free. I would and will highly recommend Mike Raisor Ford of Lafayette Courtney Cox to buy a vehicle from. Very awesome young lady! Kathy summerfield More

rick bills is the most amazing sellsmen ever. Rick bills customer serice is over and beyond given 150%. This is the thrid vehicle we have gotten at twin citt Dodge and I woukd recommend going in t Rick bills customer serice is over and beyond given 150%. This is the thrid vehicle we have gotten at twin citt Dodge and I woukd recommend going in to see rick bills for your next vehicle. More

Service here is a gamble on quality. I've had good work, and horrible work. Had a tech go home half way they day without telling anyone. With my vehicle still torn apart. It took them 3 visits to veri work, and horrible work. Had a tech go home half way they day without telling anyone. With my vehicle still torn apart. It took them 3 visits to verify that I had transmission issues. One of their techs put a hole in my firewall. While attempting to fix Heater. Then service manager refused to fix issue. Charging me for repair and visit. Service Representative are excellent. Service manager is incopotent at best More