Folsom Lake Ford

Although I was disheartened to learn a transmission problem covered by my extended warranty might take up to five weeks to correct due to corporate policies and potential supply issues regarding parts, problem covered by my extended warranty might take up to five weeks to correct due to corporate policies and potential supply issues regarding parts, Service Writer Tommy N. walked me through the process then delivered a “home run” by getting the repairs/process done in half the time anticipated. He also took the time to keep me informed along the journey and showed compassion and understanding. He restored my faith! More

Friendly Professional Staff, courteous and quick. My work was done way quicker than I thought, and I was very happy with all they had done. My work was done way quicker than I thought, and I was very happy with all they had done. More

Dealership is very prompt and professional with all service and communication with repairs and billing. service and communication with repairs and billing. More

Service advisors are usually great. I Wish there was a little more continuity there so they didn't chamge as much I Wish there was a little more continuity there so they didn't chamge as much More

I am so pleased with this dealership. Always a friendly greeting. When people are treated like this they will always come back and never complain if they Ave to wait a little while. I was Always a friendly greeting. When people are treated like this they will always come back and never complain if they Ave to wait a little while. I was so impressed with Lacey Payton. She took the time to listen to all my concerns and needs. She is one of your best when it comes knowledge of her job and customer care. I would definitely recommend Folsom Ford to all my friends, without a doubt the best dealership to deal with. Linda Cheney More

The dealership has great customer service and very accommodating. I will always bring my car here for service. accommodating. I will always bring my car here for service. More

My service manager Jim Z was great! Jake my ales guy was also amazing. Things were taken care of efficiently and smoothly. Jake my ales guy was also amazing. Things were taken care of efficiently and smoothly. More

The staffs was welcoming and friendly the place was clean and the wait time was short. and the wait time was short. More

I was very pleased with the customer service at Folsom Lake Ford. We worked with Conner and he was very knowledgeable on electric vehicles. The process of purchasing a vehicle was seamless and I could not Lake Ford. We worked with Conner and he was very knowledgeable on electric vehicles. The process of purchasing a vehicle was seamless and I could not have been more impressed with the staff. Happily drove off the lot in a beautiful 2023 Mustang Mach-E GT. More

My husband and I worked with Ben and Marvin and both were a pleasure to work with. We had many questions about the Bronco we were purchasing, since there's so many trims and packages, and they were knowledg a pleasure to work with. We had many questions about the Bronco we were purchasing, since there's so many trims and packages, and they were knowledgeable and patient with all our questions. We never felt pressured or pushed. Ben worked with us on the sale and getting to know him during the time we worked with him, we felt like he was a friend by the time we were done. He made sure we left with a Bronco keychain for me and a hat for my husband. Marvin had to make the 3 hour drive to our home to pick up the vehicle we were trading in. I had a bells and whistles lesson on the way. After the sale, there was a delay in getting our reward points that we wanted to use to buy a rear cargo mat. Scott, the sales manager, stepped in and shipped a cargo mat to us free of charge. They truly do care about the customer even after the sale is done. More