James Fuhs

James Fuh's was excellent! No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to see if a ride option was available, I called the "general" number twice, the call was answered, I could hear voices in the background and I was promptly hung up on. I instead took and Uber to pick up my vehicle. I don't mind finding my own ride, and I certainly don't expect the dealer to provide one, just please have a more simple system in place to request or schedule a ride (or not, if that courtesy is unavailable). Additionally, when I paid for the service at the cashier's station, I was met by two young women who were not particularly friendly. Now let me be clear. Perhaps they were having a very busy or bad day, and I certainly do not expect (or want) my butt kissed, but a friendly greeting and a "thank you" when the transaction was complete would be nice. Again, maybe they were having a bad day, or the previous customer was a bear...I don't know. We all have bad days sometimes. More

by DMDOWTY Verified Customer Verified Customer

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The service is always amazing and the people who work there are phenomenal. I always taken care of and that my needs and concerns are listened to. there are phenomenal. I always taken care of and that my needs and concerns are listened to. More

by HANNAHNEWSOME17 Verified Customer Verified Customer

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The staff was extremely friendly. My truck was serviced in record time to my satisfaction. My truck was serviced in record time to my satisfaction. More

by MCMIKE1011 Verified Customer Verified Customer

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I had a software recall done on my Maverick. I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have e I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have ever experienced. More

by MY68DSU Verified Customer Verified Customer

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Great communication, good service but check in process is long and painful. Waiting 30 minutes when having an appt is not acceptable. long and painful. Waiting 30 minutes when having an appt is not acceptable. More

by STWMMW Verified Customer Verified Customer

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My 2014 Fusion was due for an oil change. They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, profes They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, professional and friendly. More

by COMMFIXER Verified Customer Verified Customer

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Great service as always with Folsom Lake Ford. They are always so helpful from the writers to the cashiers. They are always so helpful from the writers to the cashiers. More

by TOMLYNNB Verified Customer Verified Customer

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James Willis was very helpful and took great care of me and my car. I will definitely recommend Folsom Ford to others. and my car. I will definitely recommend Folsom Ford to others. More

by TOMLYNNB Verified Customer Verified Customer

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Service was great Service was fast Service was easy Will definitely come back again Yolo easy Will definitely come back again Yolo More

by MOESZY Verified Customer Verified Customer

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Sales team was easy to work with and assisted in finding a specific vehicle including color and options. a specific vehicle including color and options. More

by spsmetana Verified Customer Verified Customer

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