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Folsom Lake Ford

Folsom, CA

4.8
1,194 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,194 reviews

February 02, 2024

Clean, professional from appearance. Seems like it's organized. Wait times seems a little excessive. More

by PDP273
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last name of service advisor is Sexton
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

All Excellent from my Salesman Marvin To the service representative Jim Z and Luis Legarda I’m very satisfied. More

by RALUCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin, Jim Z and Luis
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Gayle Blackwell was beyond incredible. She made the process so easy and enjoyable. Thank you Gayle !!!! More

by ITALIANA1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle Blackwell
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with Gayle and I look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Mike D'Incecco was incredibly helpful from the time we placed our initial order for a new Ford Transit XLT passenger wagon in January of 2022, until the time we received it in February 2024. Throughout More

by cdfrentzen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike D'Incecco
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Service was quick and friendly. I did not have to wait long, and everything was explained to me clearly when the work was done. More

by sickmaven33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Everyone was very friendly, and the service was performed quickly. there were a lot of extras that were included in my regular service More

by HMOORE5424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Polite, friendly, efficient service . Well organized from the daybi called for the appointment. Good work @ More

by THINKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

I had a great experience. If possible I will purchase all my Ford vehicles here and have them serviced here too. Honesty about repair time is important, since I have experie More

by BRUCEMAAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Folsom Lake Ford! If there is anything else I can do for you, please feel free to give me a call. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

I come from Roseville for their service. super people to work with. I have purchase another truck thier. will have it sevic3d thier. More

by CLAUDIAPRAKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2024

Excellent customer service and friendly staff, from check in to check out. We’re very happy with the dealership from purchase to service. More

by GRPORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let me know how happy you are with your experience with us! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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