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Folsom Lake Ford
Folsom, CA
1,204 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,204 reviews
February 07, 2024
Good service, communication on what was going on with my vehicle could have been better, but overall my experience was good. vehicle could have been better, but overall my experience was good. More
by SABRINA.DAWN79
Verified CustomerEmployees Worked With
Helpful February 06, 2024
Apt for oil change but waited 30 min. And windshield leaking car soaked in water couldn’t do anything without a diagnostic apt which 2 weeks out agreed to reseal windshield did nothing to And windshield leaking car soaked in water couldn’t do anything without a diagnostic apt which 2 weeks out agreed to reseal windshield did nothing to get water out of car. So much water floor mats squished with water. Took back twice to put same vent piece in under driver seat. Told there was half in water in chassis floor but they would charged $500 to remove driver seat to unscrew plug and apts two weeks out. Took to personal mechanic will not be going back car is a 2015 transit connect passenger with 17,500 miles. Told should get 20,000 maintenance done now since don’t drive much. Agreed thinking if get better service. I was wrong. More
by angiebrodbeck
Employees Worked With
Tommy was great for service check in. Was not his fault
February 06, 2024
Great Service. Provide me options with savings. The service was fairly fast, I waited in for my vehicle. Provide me options with savings. The service was fairly fast, I waited in for my vehicle. More
by saahmadzai
Employees Worked With
February 06, 2024
Is a very good experience. I had a very pleasant experience with the counter people, and it was done on time or earlier made for a very convenient eventful day. I had a very pleasant experience with the counter people, and it was done on time or earlier made for a very convenient eventful day. More
by DONDOG59
Employees Worked With
February 06, 2024
They were easy to work with and very polite. They notified me when my battery came back as bad. They had my car done in a timely manner. They notified me when my battery came back as bad. They had my car done in a timely manner. More
by bridgetr_clarke
Employees Worked With
Lacey
February 06, 2024
Absolutely lovely! Luis was great! He tried to do absolutely right by me which I feel he did. Always know when I go there I’ll be in good hands. Luis was great! He tried to do absolutely right by me which I feel he did. Always know when I go there I’ll be in good hands. More
by DONANDJEN97
Employees Worked With
Luis Legarda
February 06, 2024
Service center at Folsom Ford was GREAT! Took our 2023 Ford Explorer in with a most irratating rattle in the undercarriage with only 7k miles on it. Next day they called and said it was a lo Took our 2023 Ford Explorer in with a most irratating rattle in the undercarriage with only 7k miles on it. Next day they called and said it was a loose strut and was all fixed! More
by DKBUMPASS
Employees Worked With
Don't remember her name
February 05, 2024
Amazing service top to bottom. Thank you Gary and Jon for making the experience enjoyable! Thank you Gary and Jon for making the experience enjoyable! More
by TMORTON3
