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Folsom Lake Ford
Folsom, CA
2,417 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,417 reviews
April 10, 2024
Polite, friendly, and prompt attention we were very pleased with the service experience we received. pleased with the service experience we received. More
by JIM@REDSHACK.COM
Verified Customer
April 10, 2024
Came in for an oil change. Really fast service. In and out within a hour. Rep at Quick Lane was very friendly and efficient. Thank you Really fast service. In and out within a hour. Rep at Quick Lane was very friendly and efficient. Thank you More
by ntduke
Employees Worked With
April 09, 2024
Came in for a oil change and a warranty fix on a window. I was contacted in about an hour after drop off to tell me they had diagnosed the issue and needed a part. Part was delivered the next morning, and I was contacted in about an hour after drop off to tell me they had diagnosed the issue and needed a part. Part was delivered the next morning, and they had me on the road by 10:30. Very efficient service! More
by rgijames
Employees Worked With
April 09, 2024
Better experience than the last time I had my vehicle serviced. Availability of recall parts took longer than expected. serviced. Availability of recall parts took longer than expected. More
by wlvren
Employees Worked With
April 09, 2024
Service was performed fast and and very thorough. I was very pleased. The staff explained everything to me assured my questions were answered. I was very pleased. The staff explained everything to me assured my questions were answered. More
by ALEXDAYDC
Employees Worked With
April 09, 2024
I had been without Blue Cruise (Ford's self driving function) on my 2023 Mustang Mach-e for two months - a service bulletin for a fix was ultimately sent out by Ford after an OTA update did not materi function) on my 2023 Mustang Mach-e for two months - a service bulletin for a fix was ultimately sent out by Ford after an OTA update did not materialize. Went to another dealer first and was told I would have to wait over six weeks for an appointment. Immediately went to Folsom Lake Ford and was given a more reasonable 11 day out appointment. After scheduling the appointment, I talked to service writer, Dave Laughlin, he said he would be in that Saturday (only two days out) and so would a mechanic that deals with their electric vehicles. Came back 2 days later and had the service done - problem fixed. Really appreciate the extra effort on Dave's part and the dealer's ability to get me in sooner, More
by WMANEY
Employees Worked With
Dave Laughlin
April 09, 2024
From ordering my Maverick to finalizing the sale and picking it up, Joe Romiez was profession and thorough in explaining the process. He spent extra time helping me set up the infotainment system for my picking it up, Joe Romiez was profession and thorough in explaining the process. He spent extra time helping me set up the infotainment system for my phone, and showing me general vehicle operation. Much appreciated. Matt Fernhoff in finance was equally thorough and professional. Lots of legalese to sign but Matt had it all organized, easy to follow and easy to understand. Kudos to Folsom Lake Ford. Love my Maverick and will let my friends know I had a good experience. More
by JPROEDERJR
Employees Worked With
Joe Romiez (sales) and Matt Fernhoff (finance)
