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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,410 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,410 reviews

April 18, 2024

Disappointed in service on my recently bought Ford f250 which is now just under 2 weeks old and only 1100 miles. Experienced check engine light a week after purchase l. Brought it in to be fixed. It was fi More

by NSTREFETHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Peterson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Folsom Lake Ford responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Folsom Lake Ford. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Scheduled appt, was taken promptly. Service agent was friendly. Service was completed for a little less than quote. Completed in about an hour More

by olddog718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Very nice dealership! Every employee I came into contact with was helpful.the service writer was great and seemed to have both myself and vehicle best interests at heart. More

by padremik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
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Apr 22, 2024 -

Folsom Lake Ford responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Worked with James Willis at Quick Lane. Excellent service. The job was done quickly and correctly. More

by pmm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 22, 2024 -

Folsom Lake Ford responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Great service. Tommy was great to work with. He had me back on the road in just a couple of hours. More

by RYDFREE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
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Apr 22, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Brigitte is wonderful to work with! She has been the best advisor we have had. More

by MORAVITZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte
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Apr 22, 2024 -

Folsom Lake Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Brigitte does for Folsom Lake Ford and our customers. Hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

It was nice to have business with Kevin. He such a helpful and knowledgable person More

by Oleh B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 19, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review and shoutout for Kevin! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

Friendly and helpful every time. We service all our Ford vehicles with this dealer. Highly recommend. More

by CMLOGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K, Rene
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Apr 19, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

Zach was very patient and helpful. Folsom lake ford definitely had a family type feel. Made the buying process easy. More

by JOSHMCJOSEPH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach, Kris and Eric
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Apr 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving this remarkable feedback, Josh. We appreciate your comments and are happy to hear that Zach was able to meet your needs. At Folsom Lake Ford, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

My experience with Nick and Lacey has always been top notch.. They both work in the Service Department. More

by JANIE.BUGSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey and Nick
Report | Print
Apr 19, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience working with both Nick and Lacey, Janie! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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