Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Folsom Lake Ford
Folsom, CA
2,410 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,410 reviews
Verified Customer
April 19, 2024
The truck was in for it's second recall and an oil change. It's barely 1 year and 3 months old and has less than 2500 miles. The service rep quoted me $100+ for the oil change. I went back to him and change. It's barely 1 year and 3 months old and has less than 2500 miles. The service rep quoted me $100+ for the oil change. I went back to him and told him that the first oil change was supposed to be free. He agreed and reversed the charges. More
by markyme160
Employees Worked With
April 19, 2024
Very personable and knowledgeable staff. Had my service done quickly and a free car wash t’boot! I appreciate the free shuttle service so I didn’t have to sit and wait there. Had my service done quickly and a free car wash t’boot! I appreciate the free shuttle service so I didn’t have to sit and wait there. More
by JILLYLUVS48
April 19, 2024
Very friendly staff. Work was done quickly. Why do have to write more. I said what was needed I almost stopped this survey. Work was done quickly. Why do have to write more. I said what was needed I almost stopped this survey. More
by KEYPUNCH1
Employees Worked With
April 19, 2024
Folsom lake Ford’s service dept has always been quick, friendly and a great deal. A true pleasure to deal with. friendly and a great deal. A true pleasure to deal with. More
by MCCOMBS.MATT
Employees Worked With
April 18, 2024
My vehicle has been in and out of the service center multiple times trying to diagnose/fix a noise coming from the rear. Along with trying to fix a noise coming from the steering wheel. For the noise in multiple times trying to diagnose/fix a noise coming from the rear. Along with trying to fix a noise coming from the steering wheel. For the noise in the rear, I have been told it was the shocks (which were replaced), the rear brake actuators (both replaced), to now being told it is the brakes on the rotors and it is a "normal condition". Same goes for the steering wheel, the clock spring has been replaced twice but still makes noise and again I am told it is a "normal condition". I am being told both issues are normal as even the new vehicles on the lot make the same noises. Unfortunately, if these noises were "normal" they would've made them from day 1 and they did not. It is beyond frustrating to have a $60K car only to have the can kicked down the road because the issues cannot be properly diagnosed/fixed. Please note that David Laughlin was my service advisor and he has been absolutely wonderful to work with. More
by JAZEVADA22
Employees Worked With
David Laughlin
April 18, 2024
Luis does a great job in service. I’ve always had excellent service at Folsom Lake Ford. I’ve always had excellent service at Folsom Lake Ford. More
by DAHELLINGE
April 18, 2024
I can always count on Ford to give me excellent service in a timely manner! in a timely manner! More
by RYMAC32
