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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,410 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,410 reviews

April 20, 2024

Kwaku always handles our service needs with great care and follow through. Folsom Lake Ford does a terrific job of repairing issues or performing maintenance on our vehicles. More

by djg2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku
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Apr 25, 2024 -

Folsom Lake Ford responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. I look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Took some time to get all the paperwork done . But a great customer service. Gabe and Marvin were very helpful and worked with us to make sure we got what we wanted. They both were very profession More

by JACOB T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe and Marvin
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Apr 25, 2024 -

Folsom Lake Ford responded

Jacob, thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Getting a timely appointment was no problem and the technicians were very helpful. I will be back. More

by REDUSGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Folsom lake ford is 5-star but the Ford brand is total crap and completely unreliable. More

by JON M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim V in quick lane 10-stars!
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Apr 25, 2024 -

Folsom Lake Ford responded

I greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and I encourage you to give me a call to discuss this further. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Ben and the team at ford was excellent and I would recommend them to friends More

by DHUNTOON0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Apr 25, 2024 -

Folsom Lake Ford responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2024

Got everything done - Dave was great , scheduled service on line . Right to the front on time. Follow on requirements went great More

by Jeffrey.d.smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Apr 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your review, Jeffrey! Happy customers are our goal and our mission at Folsom Lake Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2024

I came in for service and while I was there I decided to look at newer vehicles. While my Explorer was only a 2020, I ended up walking out with a new model. Ben worked diligently to make it happen and g More

by Chris H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
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Apr 25, 2024 -

Folsom Lake Ford responded

Thanks for taking the time to leave us this awesome review, Chris! At Folsom Lake Ford, we take guest feedback seriously and I am proud to see that you drove away happy in your new vehicle. I will share your compliments with the whole team. If you have any questions about your purchase, please reach out to me. Thanks, again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2024

As always this dealership has been very help and always cheerful! James at the Quick Lane desk was wonderful and even took special care to make sure my car was dry, so no hard water spots appeared! More

by smfenste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His is James and he works at the quick lane desk
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Apr 25, 2024 -

Folsom Lake Ford responded

I'm glad to hear that your service visit went so well. It's always great to hear from our customers and I appreciate you taking the time to give us feedback. Thank you for continually choosing Folsom Lake Ford for your vehicle needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2024

Nazar was our salesman and did a great job. We were very pleased with style and consideration. More

by REDLINE1119
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 25, 2024 -

Folsom Lake Ford responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. I look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2024

Gary and team were incredible to work with! Excellent buying experience. No hassle, no overpromising, no pressure. More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary, Katz
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Apr 25, 2024 -

Folsom Lake Ford responded

Jason, I appreciate your review and I am glad to hear that you had a great experience with our team. I look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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