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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
1,878 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,879 reviews

February 23, 2024

Great and easy coming in and getting my truck fixed. Bridget took the time to see my problem and even call over the tech before setting time expectations. 5 star service. More

by Jspoon44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Jaye was great, extremely helpful and nice. He was able to get everything fixed on my truck for me quickly, even new tires. More

by SHARWOOD25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Legette Jaye Ford
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Feb 28, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Jaye was extremely helpful and nice to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Efficient knowledgeable and kept me informed about my truck. All work completed in a timely manner. Service writer was excellent More

by evngug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim ‘Z’
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful rating! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Jay Ford was not only very knowledgeable but also very responsive and professional. I appreciate him explaining the issues with my vehicle and care he showed for my issues. More

by AMSISTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Outstanding service from the Service Dept. with all service being done thoroughly explained. Vehicle pick up was quick and easy. More

by Magoomba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for writing about your visit with us, Magoomba! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

We had a great experience with Ford dealer. Very friendly and helpful. We would go back. More

by mbaseym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

Great service center! Great people, great service, and a clean waiting environment. I will definitely be back. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

Overalk quick service including the 2 recalls and an oil change and good complimentary shuttle service. 4 vs 5 stars though since now getting less mpgs post recall fixes on my Maverick hybrid - was avg 38 More

by Bcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for sharing your feedback with us. At Folsom Lake Ford, we strive to provide complete satisfaction for every experience and I am disappointed to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

What a professional, courteous and competent team. Best place if you want to buy a car. More

by MGONZ5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gayle Blackwell 5 stars
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Feb 28, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to me and my team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

Allways a pleasure. Cordially greeted by staff. Friendly interaction with service representative. Full understanding of needs via conversation. Make effort to know custo More

by CAMPBED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy (service Representative)
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Feb 28, 2024 -

Folsom Lake Ford responded

Your experience is exactly what we aim for! I am so happy to hear that we could provide you with a pleasurable experience. We hope to see you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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