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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
1,704 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,704 reviews

February 14, 2024

My visit to Folsom lake ford for service was great. My service advisor Jay Ford was easy to work with, got my issues listed out and addressed, got my services and my regularly scheduled maintenance kno More

by CJHAAS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Legette Ford
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Feb 20, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 14, 2024

The service and attention is very satisfying and special, all my questions where answered on very special way Every body has special way to attend the costumers More

by MIGUELANGEL_BUENO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sexton, Anthony Cabello, Scott Berry
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Feb 16, 2024 -

Folsom Lake Ford responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

Very professional. Great service. Waited while car was being services - very realistic one hour wait More

by JNPNDXTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

Brought my truck in for a recall. It was done way before I expected it to be. Recall was fixed without any problems. More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Feb 16, 2024 -

Folsom Lake Ford responded

I appreciate your kind words, Aldridge. I am glad that we could get your car fixed up and back in good running order. If there is anything more I can do please come back and see us again any time! I look forward to your next visit. Take care. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

Got car back and still having problems! I don’t feel they checked after vehicle after doing warranty work! More

by DIANEDELANEY209
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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Feb 16, 2024 -

Folsom Lake Ford responded

Diane, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so we can discuss this with you further. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

This is a well-organized business that treated us fairly and with respect. They are familiar with electric vehicles. More

by DLROWNEY
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron Nano
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Feb 16, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to me and our team! I love hearing from satisfied customers, as I work incredibly hard each and every day to ensure that they’re given the fantastic customer service I know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

J was amazing and I will come back and only request him. Amazing guy amazing worker More

by TANNERBUEGHLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye, I believe was his name
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Feb 16, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! I really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

I returned to Folsom lake ford because of my experience with Gary Katz in the past. More

by DJS9411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Katz
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Feb 16, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

Excellent customer service, clean enviroment, and timely service across the board. Thanks so much Folsom Lake Ford! More

by denden1018
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name
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Feb 16, 2024 -

Folsom Lake Ford responded

I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2024

Quick, fast, professional, transparent. Will get you approved no matter what your situation may be More

by MGOODNESS401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nano
Report | Print
Feb 16, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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