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Folsom Lake Ford

Folsom, CA

4.8
1,703 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,703 reviews

February 20, 2024

We had a great experience working with Zach. He was professional, very knowledgable about the vehicle we were looking at, and he didn't pressure us to make a decision, he just gave us all of th More

by LORIJERM1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 26, 2024 -

Folsom Lake Ford responded

Lori, thank you for reviewing your time spent at Folsom Lake Ford. It is important for us to learn from and grow with our guests and I am proud to hear that your time spent with our team was enjoyable! Zach is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Very clean facility, friendly staff. They worked with me on my 100K mile tune up to find something I could more easily afford. More

by WOLFEYEZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Feb 26, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

We have purchased our last two vehicles from Folsom Ford. Their service department is Awesome! Brigitte Karen has been our service advisor and has been very responsive to our needs. Highly recommend Folsom F More

by GWTHUNDER2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for the awesome feedback! You're right, Brigitte is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she has been there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Excellent customer services - went above and beyond. Fair and professional! Sergio Foti even came to our home to do the final paperwork and car delivery.... More

by dfugina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti - sales representative
Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know we went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Sergio was very helpful and easy to work with! He explained everything and was patient with our questions. More

by mp883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti
Feb 26, 2024 -

Folsom Lake Ford responded

Hello, we are truly grateful for this awesome review! I am thrilled that Sergio was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Gayle the lease manager is so professional and helpful. She cares about her customers and their needs.Folsom Lake Ford is the only dealership I will go to. More

by MARYLYNNMASLAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle lease manager
Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, Mary Lynn! I am very happy to hear that Gayle could be so helpful and professional during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Very Smooth Transaction, In and out in no time; oil change and rotation on a Saturday More

by STEEN_G
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 19, 2024

The process was quick, customer service was excellent. Thank you to Ben C. in Sales! More

by linseythompson46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Chaidez
Feb 23, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! I really appreciate your business, Linsey. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 19, 2024

I’ve had past experience with this dealership, and my second experience was just as good as my first one. They had what I wanted, sat me down. We worked out the terms the second time to go little bit lon More

by WILLIAMGERBER817
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 23, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 19, 2024

Our salesman nick grozdanic was so informative, and easy to work with. He down loaded my ford pass where 5 people before( one being my phone carrier and my favorite geek) this is our 3 rd dealing with Folso More

by CATHERINEDUBS
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kentucky, nick grozdanic
Feb 23, 2024 -

Folsom Lake Ford responded

Hi Catherine, and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. I am driven to offer great customer care and I strive to provide the best experience. Thank you again and I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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