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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
1,699 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,699 reviews

March 01, 2024

Jaye was very helpful and knowledgeable- much appreciated his involvement on my issue. He is an asset. More

by BCT1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review! I'm very happy to hear that Jaye was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Great service, friendly people and environment. Speedy in and out. And I appreciate the timely reminders in the days leading up to my appointment. More

by CRAZY304EVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 01, 2024

Friendly and professional all the way through. Everyone I spoke with was extremely helpful and the wait wasn’t long at all. More

by BETHEINA.FERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

Betheina, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

0/10 would not recommend, they will make you promises to fix your vehicle they can’t/don’t keep. I will go out of my way to never go back here. More

by DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Berry Sr.
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Mar 05, 2024 -

Folsom Lake Ford responded

I appreciate you taking the time to let us know about your experience, Dawn. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and I would like to learn more. Please contact me so we can address and remedy your concerns. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Wonderful service! James at the service desk was incredible! Service was awesome & timely, my Ranger was nice & clean when finished. More

by NANCYKOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this great review, Nancy. It's wonderful to hear that James and our team were able to provide you with a wonderful service experience! I really appreciate this feedback and will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Kevin did a fantastic job. He was there from start to finish and assured everything was completed the right way. 5 stars on your sales guy! More

by ALLANBIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin in sales
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Mar 06, 2024 -

Folsom Lake Ford responded

I appreciate you taking the time to leave us this perfect star rating, Allan! Our team will look forward to working with you again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Kept informed by service dept, service was performed quickly. Been impressed with Fords sales and service so far. More

by KYLE@CALOVERHEADDOOR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Mar 06, 2024 -

Folsom Lake Ford responded

We appreciate your input, Kyle. I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Excelent service, Nick was personable and efficient. really I do not have anything else to say More

by JAIMEBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Mar 06, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Jaime! We work hard to make sure our guests have an excellent service experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Quick and efficient. Performed all tasks timely and finished inside of estimated timeframe. Good service More

by HUTCHMAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Great service by Jim Zerkovich and team Lots of communication and follow up and fulfillment of service More

by OASISCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Zurchovic
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Mar 06, 2024 -

Folsom Lake Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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