Folsom Lake Ford

Sergio did a great job preparing the deal ahead of time to minimize our paperwork time. to minimize our paperwork time. More

I had some work done but one of the issues is still happening. I am giving a rating of 3 and still saying Ivwould reccomend them because I have not yet let them know. I was on vacation but I am hopin happening. I am giving a rating of 3 and still saying Ivwould reccomend them because I have not yet let them know. I was on vacation but I am hoping they will resolve it, with no more cost to me. If they take care of it ai would give a higher rating. More

The staff were welcoming and friendly. My buying experience although longer than I hoped was still a positive experience. My buying experience although longer than I hoped was still a positive experience. More

The service was prompt, courteous, and sufficient. I was in and out of there for a recall in less than an hour. I was in and out of there for a recall in less than an hour. More

My experience has been less than satisfactory. It’s difficult to get answers, poor communication, bad service, and my vehicle is worse than when I left it with the dealership for “repair”. They ar It’s difficult to get answers, poor communication, bad service, and my vehicle is worse than when I left it with the dealership for “repair”. They are condescending and use their supposed expertise to tell you what you are experiencing in the car you drive every day isn’t accurate, and how your vehicle was fine when they drove it. I’m not a mechanic, but when the check engine light keeps coming on, the vehicle randomly looses power, the service wrench appears, and your vehicle won’t go over 2500 RPM or 45mph it is not “repaired” or functional. Don’t bother going into the service department to get answers the employees will look at you, avoid you, and act like you don’t exist until you approach/corner and engage them. I would never choose to service my vehicle here. It was a necessity due to warranty repairs. More

Very helpful, nice place to get a car serviced. Even without an appointment they were able to help me in a reasonable amount of time. Even without an appointment they were able to help me in a reasonable amount of time. More

Personable, gave us a good discount, made sure we understood the details and answered all our questions. understood the details and answered all our questions. More

Thomas gave me an idea of my AC issue when I checked in. Called and let me know what it was going to take to fix it…. well done. Hopefully the AC leak is fixed! Called and let me know what it was going to take to fix it…. well done. Hopefully the AC leak is fixed! More

These people have no respect for another persons property. Mechanic decided to take my car for a drive to test for squeaky brakes that i had mentioned. He ended up flooring it to who knows what spee property. Mechanic decided to take my car for a drive to test for squeaky brakes that i had mentioned. He ended up flooring it to who knows what speed, whooping and hollering as he went, twice. Then the hood would not open. I went in today to complain and spoke with the Service Manager who's response was " come in on Monday and speak to the Service Director". Even after I told him I have video of the incident, he showed no interest in finding out more. More

Scott Berry Jr was a five star guy. He rock's xxxxx and as forever my guy. As long as his prices are competitive😁 He rock's xxxxx and as forever my guy. As long as his prices are competitive😁 More