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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
1,840 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,840 reviews

April 24, 2024

Brigitte, Nick and Jay were fantastic with dealing with my car issues. Brigitte was able to get my car seen quickly after I had my car at another Ford dealer in Sacramento, they were saying my car wasn’t u More

by Haley Borba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte, Nick, Jay
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Apr 30, 2024 -

Folsom Lake Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Haley. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2024

Conor was a great liaison to work with. He was honest and creative to make the deal go through. Would use his services again. More

by ERICWPALMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conor Herdt
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Apr 30, 2024 -

Folsom Lake Ford responded

Hello Eric, and thank you for your kind words! Conor is a great asset and I am glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2024

My husband and I were impressed with the ease of whole process, Everyone was very friendly and helpful. More

by SDROIVOLD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis was our salesman and Winston Hart was our finance
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Apr 30, 2024 -

Folsom Lake Ford responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2024

Matt our salesman was attentive throughtout the process of ordering and delivery of our new Maverick. The final paperwork for the most part was smooth, the problem was ours, not Folsom 'Lake Ford. Would More

by schleg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Folsom Lake Ford responded

What an enjoyable review to read! It is reassuring to know Matt provided you with a hassle-free and great shopping experience. Folsom Lake Ford’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2024

Got the Works service. Quick and efficient service. They even washed and vacuumed the car. Got more than my expectations. More

by bramfam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Folsom Lake Ford responded

I am glad to hear you enjoyed your recent visit to our service department. At Folsom Lake Ford we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2024

I have been using this dealership from 2005, when I purchased a ford Ranger Edge. They have handled all services and recalls, then after I purchased a 2010 Explorer, they have taken care of all service More

by hummjr364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Payton, Jaye Ford,Luis Legarda, James Willis, Lacey Payton
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Apr 30, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2024

Service department clean and efficient and the service mangager was pleasant and through Thank you More

by CAROLANNWINSTEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Folsom Lake Ford responded

Thank you for putting your trust in Folsom Lake Ford, Carol! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 23, 2024

Bridget went above and beyond as she always does for her clients. Everything went smoothly and quickly. Thank you!!! More

by RLLHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Apr 29, 2024 -

Folsom Lake Ford responded

Hello and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Bridget is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 23, 2024

James, Quicklane Advisor, kept me updated on the progress of the service and was an example of being customer-focused by checking for a front axle noise. Very helpful and professional. More

by Blue Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 29, 2024 -

Folsom Lake Ford responded

Thank you for reaching out Blue! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with James and my team to ensure we continue to provide the same level of service for all of our customers. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 23, 2024

Sergio and his team were great. Best experience ever. Third vehicle I have purchased from him. More

by elliot2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti
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Apr 29, 2024 -

Folsom Lake Ford responded

Elliot, thank you for your loyalty to our dealership and for taking the time to write this review. Sergio’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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