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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
1,670 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,670 reviews

April 06, 2024

Luis is very professional and has taken care of my Expedition for many years. He always calls with any thing he thinks should be addressed. More

by MIKEEDELSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Lagarda
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Apr 11, 2024 -

Folsom Lake Ford responded

Hello Mike! It is great to hear about your recent service experience. I will certainly pass on your feedback to Luis and our team as they will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 06, 2024

Dealership was great. Nazar was excellent at communicating and showing the features of my new truck after purchase as well as helping with the ordering process and answeri More

by RLHOBERT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nazar Mudrick (5-stars)
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Apr 11, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your time spent at Folsom Lake Ford. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Nazar is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. I hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 06, 2024

My car was ransacked and items stolen after being stored 6 weeks for a trans. Rebuild More

by darrsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Folsom Lake Ford responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 05, 2024

Folsom Ford is our "go to" for service of our F250. We've received prompt and friendly service. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Folsom Lake Ford responded

Happy, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 05, 2024

The service people are excellent and are very helpful. Like doing my car service at flf More

by GLOGAN1950
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis (5 star) Jay (5star)
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Apr 11, 2024 -

Folsom Lake Ford responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 05, 2024

It took 15 minutes for someone to help me after I arrived for my 1:00pm appointment. Service center was unable to diagnose the leak in my roof, but it leaked again during the next rain. Service center was ex More

by COACHPLACEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
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Apr 10, 2024 -

Folsom Lake Ford responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 04, 2024

Excellent dealership and car purchasing experience all around. I would highly recommend this dealership to my peers. More

by BRANDON.JACK93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio and Scott
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Apr 10, 2024 -

Folsom Lake Ford responded

Your great feedback truly made my day, Brandon! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 04, 2024

Once our decision to buy the Raptor Travis’ follow up on tracking during shipping was impeccable. Purchasing vehicles can be an all day daunting affair. Folsom Lake’s team worked hard to get us out of the More

by PATTIWACK24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Cordero - 5 Star
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Apr 10, 2024 -

Folsom Lake Ford responded

Thank you for your review of our sales team. I'm glad to hear that you had a positive experience with us and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 04, 2024

James and Dave were great. I only returned to this service department because of James and the way he handled my due bill. More

by STEELE6421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave in Service
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Apr 10, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 04, 2024

Very patient and understanding with my needs. Overall process was very easy all the way through to completion. More

by ADAM.FRESIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
kevin
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Apr 10, 2024 -

Folsom Lake Ford responded

Adam, I am so glad we could take care of all of your needs at Folsom Lake Ford. Thank you for giving this feedback; I will be sure to share it with the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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