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Folsom Buick GMC
Folsom, CA
221 Reviews
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221 Reviews of Folsom Buick GMC
February 11, 2021
Very disatisfied with my experience. I did extensive research and proice comparisons before thinking I found the best deal on website for new Buick Encore gx. Spoke several times to Marty, sales guy to research and proice comparisons before thinking I found the best deal on website for new Buick Encore gx. Spoke several times to Marty, sales guy to verify incentives, final price and vehicle specifics. Made appt to come in and asked him to him to have vehicle cleaned, and ready to go and paperwork started, filled out finance paperwork and all ,so could be quick and easy. I drove from way put of town for set appt. Upon arrival our sales guy, Marty not there as promised. New sales guy knew nothing about all our other conversations with him. He got car, which turned out to be a dealership loaner with over 3k miles! The car was not only not prepped as promised, but dirty, inside and out and smelled like cigarettes. Trip was a waste, but they promised to detail the car and work to lower price further due to web listing car as new with zero miles, if I would return when car prepped. I agreed. Upon return a few days later, car looked nice, but had several small scratches. I was promised the dealer would order touch up paint and fix scratches as soon as it came in. Another lie... Bought car, since I had already driven another hour and a half....again! The xtra money they gave off price was 480 dollars I fid not have to pay registation ad quoted since dealer had already registeted as lozner, although they kept representing car as NEW. Finance guy was told about the psint fix promise and he noted on paperwork. A few days after purchase, service called and set an appointment in afternoon for scratch repairs. I got another call asking me to change appointment to earlier @ 9 am since the car would have to go to outside shop for scratch repairs and might take all day. Then another call to reschedule due to rain, shop didn't recommend paint repair in rain? Went today after clearing whole day schedule, and drove another hour and a half in commute traffic, only to arrive and told no work order. Told to talk to Sales Manager. Sales manager never came out znd sent our sales person out with a little can of touch up paint and told ys he was sorry but there had been a mess up and we had to do it ourself. I can't believe they tell lies, make promises then do this to customers! I like my car, but this dealership SUCKS! More
by plargaespada
Employees Worked With
Marty, Kelly, service, sales manager
June 05, 2020
Bought a vehicle brand new in December. Fast forward to early June and we are taking our 1st family road trip and are just now learning that the entertainment package with the headphones and the remote con early June and we are taking our 1st family road trip and are just now learning that the entertainment package with the headphones and the remote controls was never given to us by our salesman I called them and spoke with a guy who says I have extras of those come on up here when can you get here I told him I could be there in 15 minutes I was heading out now he stayed on the phone she continued to ask me more questions and about half way to the dealership told me that They didn't have it. He put a supervisor on the phone and I shared with him the gentleman telling me to come up there that they had extras and he says no that's not true we don't have extras I don't know why he would tell you to come up here. While I was on the phone with the sales men he was continually cutting me off and interrupting me and not letting me finish a sentence which was aggravating me causing me to raise my voice as hes telling me to stop yelling. Anyways I've taken the vehicle in their 1st service on 2 occasions and told them that I had a coupon from them to use and both times they didn't apply the coupon and I had to ask them to apply the coupon. The 1st time I went in there 1st service I booked the appointment telling them that I'm having rough transmission is use with its shifting in that I'm hearing a squeaking noise and when I take it in there they told me sorry we only budgeted for enough time for an oil change. The 2nd service I wanted them to visit the vibrations and the squeaking and the trans mission shifting issues and was sure when I booked the appointment with them to tell them to make sure that they allotted enough time for it they promised to have me my truck back by 2:00 p.m.. At 5:00 p.m. I'm bugging them asking them where is my truck. Both times they told me they were unable to duplicate any of the issues no matter how many miles they put on it however when I get in the vehicle and start driving away I experience it right away. More
by dhaneyii66
Employees Worked With
tanner sims
June 27, 2019
2018 Buick Regal TourX rear differential vibration noise Bought new 2018 Buick Regal TourX. At 300 mi noticed metallic noise and vibration coming from rear differential above 60 mph. Dealer acknowledged prob Bought new 2018 Buick Regal TourX. At 300 mi noticed metallic noise and vibration coming from rear differential above 60 mph. Dealer acknowledged problem after numerous visits to their service department. GM factory tech concluded its normal. Unacceptable and ridicules . Either repair the vehicle or refund my money. More
by Dave2019
Employees Worked With
Butch
May 06, 2019
Bait and switch Bought a brand new truck from them Feb 2019, the truck had a vibration at highway speeds and one of the key fob remotes was damaged. Sales man promis Bought a brand new truck from them Feb 2019, the truck had a vibration at highway speeds and one of the key fob remotes was damaged. Sales man promised to either get a new housing or a leather cover for the remote. The next day I noticed a mark and scratch on the truck, called the dealer the same day and the person on the phone said no problem just bring it in and we'll get you new tires. 1st visit, was told you must drive 700 miles before we can do anything, and come back when it's not raining so we can look at the paint. 2nd visit, "we will road force balance the tires." Still vibrates, 3rd visit "the tech says the vibration is 'virtually gone', but they'll need to keep the truck for a few days and they don't have a loaner car to fix the paint, make another appt and we'll keep a loaner for you." Vibration reduced, but still present. 4th visit, umm about that, there's no "due bill" so we can't do anything about the paint. May 2019, still no new remote housing or leather cover, truck still vibrates, refusal to fix paint. What a load of crap. 0 stars. More
by H.S.226
Employees Worked With
Butch
March 01, 2019
In and Out Baby!! I called and got in for a quick oil change for a mid day appt. I show up they take the truck and BAM before I even start to think do I call an Uber o I called and got in for a quick oil change for a mid day appt. I show up they take the truck and BAM before I even start to think do I call an Uber or hang out my truck is parked outside the lobby ready to go! Thanks for the hustle always my first choice for service! More
by CSI Randy
Employees Worked With
Service counter group
January 10, 2019
My 318,367k yelp 2002 Chevy Is my jewel My third Great Experience with the two YES senior men who knows their stuff at the service department intake desk. With their age and years of experi My third Great Experience with the two YES senior men who knows their stuff at the service department intake desk. With their age and years of experience finding your vehicle facts is their goal. Each time they have nailed my vehicle issues. I’m confident of my trust in these service advisors because I know my automobiles and take care of them from purchase date till now. Thanks Folsom GMC Folsom California . More
by Donman
Employees Worked With
Service intake desk. Advisors.
November 30, 2018
service writers are old men and dont care about anything horrible bought a truck here went back for service they treat you like crap and don't want to warranty anything very disrespectful and made a mess of horrible bought a truck here went back for service they treat you like crap and don't want to warranty anything very disrespectful and made a mess of my truck More
by you916
Employees Worked With
butch
November 30, 2018
Always treated with respect We have bought 4 vehicles from their inception in 1998. We have always been treated with respect and have never felt pressured to buy anything. The se We have bought 4 vehicles from their inception in 1998. We have always been treated with respect and have never felt pressured to buy anything. The service people are always helpful and try to take care of car problems as quickly as possible. More
by Ginclan
Employees Worked With
Bruce Perry
November 24, 2018
Still unable to see out of my windshield They had my vehicle for 3 days, and it still has the same problems as it had when it went into the service department. I can still barely see out of m They had my vehicle for 3 days, and it still has the same problems as it had when it went into the service department. I can still barely see out of my windshield and my band new car squeaks. More
by Mp2454
Employees Worked With
Unknown
November 20, 2018
Repaired A Broken Part Easily, No BS The fuel filler tube anchor on my GMC Sierra broke; Manufacturer should be embarrassed, but my Dealer fixed it fast, no violin music. Just fixed it. The fuel filler tube anchor on my GMC Sierra broke; Manufacturer should be embarrassed, but my Dealer fixed it fast, no violin music. Just fixed it. Thanks guys. CJ More
by CJ
Employees Worked With
Butch
