Folsom Buick GMC

Awesome staff was very comfortable never felt pressured. Love our new car. Would recommend your dealership to friends and family Love our new car. Would recommend your dealership to friends and family More

Our salesman was Angel and he was excellent with no pressure and just like sales people in the next county of El Dorado! Well done Angel! pressure and just like sales people in the next county of El Dorado! Well done Angel! More

Long time GMC owner and had to unexpectedly come to the GMC dealership in Folsom. Tina Long in service was impeccable, kept me up to date on work, and was always very helpful since I had many questions. My GMC dealership in Folsom. Tina Long in service was impeccable, kept me up to date on work, and was always very helpful since I had many questions. My truck was finished ahead of schedule and she always made me feel comfortable. I’d recommended using them for you GMC , and I hope you have the same experience as I had. Thank you GMC & Tina More

Marty at Folsom Buick GMC made it so easy to purchase my first GMC Sierra 2022. Excellent customer service. first GMC Sierra 2022. Excellent customer service. More

Folsom GMC Buick has a large selection of vehicles. The sales staff, Bobby and Jay were patient and easy to work with. They were low key and professional. The General Manager Rich was friendly and pe The sales staff, Bobby and Jay were patient and easy to work with. They were low key and professional. The General Manager Rich was friendly and personable. Michael in finance made the final process easy. It was a pleasure to work with the. More

Everyone I came in contact with at GMC Buick was kind, respectful, and helpful. This includes customer services on the phone and customer service in person. respectful, and helpful. This includes customer services on the phone and customer service in person. More

I recently purchased a brand new 2022 gmc Denali, with cash. When I checked out the truck there was a big scratch and dents on the roof. From being unloaded I was told . It was very bad and needed to be c cash. When I checked out the truck there was a big scratch and dents on the roof. From being unloaded I was told . It was very bad and needed to be completely taken apart and put new skins on . The dealership said that they would fix it, free of charge and give me a little price break . I agreed because I really wanted this truck in a specific color. I was also told that when the truck was finished and it wasn’t perfect that I could get my money back . The sales man jay said” it’s goin to be back to factory finish and look brand new “ . It’s far from that . I was originally told the truck roof would take 2-3 weeks to fix but it took almost 8 weeks. I had to call multiple times during these weeks and was given the run around; something felt off. The truck was delivered to me and upon inspection I noticed that the roof scratches and there was a huge run in the paint . Not to mention it was orange peel paint and not smooth like the rest of the truck . the siding and molding is loose, the trim pieces on the roof and door like an glued together all over and it’s already coming apart . there are multiple clear coat marks all over the vehicle, the vehicle was not given a deep clean before delivery to me, there were scratches on the truck, the black molding around the front windshield was not bolted down, there were some mishaps with the tailgate, and to finish it off I have a feeling the roof will leak due to the poor repair job. When I took for a first test drive at home it sounds like I’m driving airplane the leak is that bad . The person who delivered my truck acknowledged all of this and said he would report to his supervisor. I took pictures of everything and called the dealership the following day to follow up and was given no info. The supervisor was rude and did not take accountability for anything on the truck. I requested to speak to the owner and have not heard anything. Upon further investigation, reading other reviews, it seems that poor business and customer service is the standard for this dealership. It’s very unfortunate because I was willing to work with them in the beginning but they did not take any ownership of the wrong doings. I’ve tried for a few weeks to communicate and get the best results since I spent almost $103k, cash, on my dream truck but have been unable to come to an agreement with them. They finally told me that I could take my truck to a body shop to get fixed. Mind you, none of these problems were caused by myself but caused by the dealership. I do not recommend working with this dealership because they practice poor business and customer service, so not stand behind their work, and lack communication. Look elsewhere when buying a new truck because this dealership is not worth the hassle.I hope this helps the next customer. More

Greg was the sales person he kept in touch with me on every step of me getting my truck I had a very good experience every step of me getting my truck I had a very good experience More

Dave in the service department is the one reason we continue to return he is honest and trust worthy and very personable. continue to return he is honest and trust worthy and very personable. More

Great price, no pressure and very welcoming. They held a car in high demand for us when nobody else had one available while we drove from an hour and a half away. car in high demand for us when nobody else had one available while we drove from an hour and a half away. More