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Folsom Buick GMC

Folsom, CA

4.7
219 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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219 Reviews of Folsom Buick GMC

September 30, 2023

Service is always great! Friendly and knowledgeable. Always treated like family whenever I come in for servicing More

by jlivingz2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Dave Tina Freddy Ed Mcnanna, Rich Burcina, Chad Karsting
Oct 03, 2023 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

September 29, 2023

Skilled people doing excellent work. Folsom GMC never disappoints. They are nice people that give you your moneys worth. More

by nosparts4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Oct 02, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, ckarsting@yahoo.com

September 29, 2023

Communication with this dealership is dismal after the sale. finance guy not truthful. Follow up with our calls to dealership went unanswered. Very frustrating to take 3 months and we just had to keep cal More

by CAMCS1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rich Burcina, Chad Karsting
Oct 05, 2023 -

Folsom Buick GMC responded

Cam, we appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to us directly whenever you have a free moment as we’d like to hear more about what happened and work together to come to a resolution that improves your experience. Regards, ckarsting@yahoo.com

September 28, 2023

Great service! Took care of me very well and got me out in a great truck! More

by APRCHLIK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Sep 29, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, ckarsting@yahoo.com

September 28, 2023

I had a great experience with the guys at Folsom GMC. Angel had all the answers to the many questions I had and took the time to show me so many features on my new AT4-X. Steve really worked hard to get More

by JEROMYSPARKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel, Steve, Michael
Sep 29, 2023 -

Folsom Buick GMC responded

Jeromy, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Folsom Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Regards, ckarsting@yahoo.com

September 27, 2023

Not pleased at all with the service department, took an hour and a half for a LOF service, I had an appointment and was told by the service manager that it was just to talk to the service representative, More

by GAILFREE
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
Sep 29, 2023 -

Folsom Buick GMC responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Regards, ckarsting@yahoo.com

September 27, 2023

Their work was done on time and professional. I have used them for seven years. More

by jgilliardj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Sep 28, 2023 -

Folsom Buick GMC responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Regards, ckarsting@yahoo.com

September 26, 2023

I'd love to give this dealership a 5 star rating because everyone was nice for the most part. I am giving only 3 stars for two reasons: 1) the dealer that I ended up actually purchasing the car through mumb More

by ShelbySR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby (sales), Michael (finance)
Sep 28, 2023 -

Folsom Buick GMC responded

Shelby, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Regards, ckarsting@yahoo.com

September 26, 2023

Awesome staff was very comfortable never felt pressured. Love our new car. Would recommend your dealership to friends and family More

by trixie1167
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
Sep 27, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Trixie! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, ckarsting@yahoo.com

September 26, 2023

Our salesman was Angel and he was excellent with no pressure and just like sales people in the next county of El Dorado! Well done Angel! More

by D2CROSSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel & Michael, Financial Manager
Sep 27, 2023 -

Folsom Buick GMC responded

Congratulations on your new car! Thank you for taking the time to write about your experience. It's great to know Angel and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Regards, ckarsting@yahoo.com

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