Folsom Buick GMC
Folsom, CA
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219 Reviews of Folsom Buick GMC
Service is always great! Friendly and knowledgeable. Always treated like family whenever I come in for servicing Friendly and knowledgeable. Always treated like family whenever I come in for servicing More
Communication with this dealership is dismal after the sale. finance guy not truthful. Follow up with our calls to dealership went unanswered. Very frustrating to take 3 months and we just had to keep cal sale. finance guy not truthful. Follow up with our calls to dealership went unanswered. Very frustrating to take 3 months and we just had to keep calling and calling. More
I had a great experience with the guys at Folsom GMC. Angel had all the answers to the many questions I had and took the time to show me so many features on my new AT4-X. Steve really worked hard to get Angel had all the answers to the many questions I had and took the time to show me so many features on my new AT4-X. Steve really worked hard to get me the right price and to get my payments where they needed to be. Michael made signing the hundreds of papers and questions fly by. They all made us feel like old friends. Thank you FolsomGMC, you made what could be a stressful purchase easy. More
Not pleased at all with the service department, took an hour and a half for a LOF service, I had an appointment and was told by the service manager that it was just to talk to the service representative, hour and a half for a LOF service, I had an appointment and was told by the service manager that it was just to talk to the service representative, not for the work to start.. More
I'd love to give this dealership a 5 star rating because everyone was nice for the most part. I am giving only 3 stars for two reasons: 1) the dealer that I ended up actually purchasing the car through mumb everyone was nice for the most part. I am giving only 3 stars for two reasons: 1) the dealer that I ended up actually purchasing the car through mumbled under his breath when I said I maybe needed a day to think about my purchase. I did not appreciate this as it is a very big expense and a client shouldn't be made to feel badly if they need to think about it. 2) I was also made to feel a bit guilty (and even a bit stupid) when I opted to not add an extended warranty, which I did not appreciate. He kept saying that something is going to happen with the truck within the next 3 years and I'm going to have to pay out of pocket for the work, which made me a bit apprehensive overall about the purchase. I'm not sure why you'd want to say that the truck is going to have major problems, which makes it seem like you're selling me a bad truck? Just didn't really understand that. Other than that, everyone (both of those employees included outside of those two instances) was very nice. A car buying experience is never fun or pleasant, so these reasons wouldn't cause me to not recommend the dealership at the end of the day. Just an overall average experience. More
Our salesman was Angel and he was excellent with no pressure and just like sales people in the next county of El Dorado! Well done Angel! pressure and just like sales people in the next county of El Dorado! Well done Angel! More