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Folsom Buick GMC

Folsom, CA

4.7
219 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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219 Reviews of Folsom Buick GMC

October 09, 2023

This dealership performs, responsive and helpful staff. My purchase was a great experience, I highly recommend this dealership. More

by LLINDSTRAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay, Bobby, Rich Burcina
Oct 11, 2023 -

Folsom Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 08, 2023

I've used Folsom Buick GMC for the service on my Colorado for a few years now. Easy to get an appointment and friendly staff. They are not the cheapest but I will pay for the customer service they provide. More

by INDY9231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Oct 10, 2023 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 06, 2023

Laid back, comfortable and stress free. Josh (sales) very professional and real. He made sure above and beyond that our needs were met. Nice guy. Travis in financial totally focused and no More

by JANGHAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Names aren't familiar
Oct 09, 2023 -

Folsom Buick GMC responded

Thank you for this review, we really appreciate you leaving us your input. I am very pleased to hear that Josh and Travis could make your car shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 05, 2023

GMC seems to be a great product and I'm sure there are great dealerships in the company. Folsom location let me down on a couple of occasions. More

by landuks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Karsting
Oct 06, 2023 -

Folsom Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

Oct 13, 2023 -

landuks responded

Thank you for having the service manager reach out to me. But unfortunately, the information provided is unacceptable. Learning that there are more than one Canyon with this issue and mine now in your back lot for 22 days which almost as long as I had it in my garage. With no information on parts needed to repair is frustrating to me and your service department. Might be time to take parts off cars on your lot so YOU can wait for these parts instead of your customers whom paid for a vehicle that again sits at your dealership.

October 03, 2023

Best in the business. Always treats you very special. Very efficient and concise. The price they quote is the price you'll pay. More

by skuhn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Weller - Service Dept.
Oct 05, 2023 -

Folsom Buick GMC responded

I appreciate the kind words. I look forward to seeing you again in the future! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 02, 2023

Bobby greeted us warmly pretty early on a Sunday Morning and showed us what we were looking for, no pressure to divert us to other vehicles. We took a test ride on both city streets and freeway not just a More

by lartie57
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby, salesman, Michael Kelly Mgt.
Oct 05, 2023 -

Folsom Buick GMC responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 01, 2023

Great working with him. He really took good care of me. Thank you very much More

by GURPREETGILL530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Oct 03, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 01, 2023

Arrived with an appt, met by Angel and an associate as we arrived with great smiles, and great customer care Very comfortable experience, only took a couple of hours and we were out the door with our Ford Fu More

by TRISHA.SIMON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel, Gmc manager, Angels associate. ALL 5-STAR
Oct 01, 2023 -

TRISHA.SIMON responded

Thank You for all you do with great customer care.

Oct 04, 2023 -

Folsom Buick GMC responded

Your compliments and kind words mean so much to us and our team, Trisha! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

September 30, 2023

Very friendly staff and fast service! I never have to wait to be helped! They do a great job!!! More

by NYKNICKSFAN33.AE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember names
Oct 03, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

September 30, 2023

The service was smooth and efficient. I was in and out fairly quickly, and as always treated with respect. Thanks Dave. More

by Pastor Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Oct 03, 2023 -

Folsom Buick GMC responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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