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Folsom Buick GMC

Folsom, CA

4.7
219 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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219 Reviews of Folsom Buick GMC

October 19, 2023

I had a great experience with Folsom Buick GMC! The service was quick and professional especially Gregory Braver and Michael Kelly who helped me buying my car. More

by HOANDO.838
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gregory Braver, Michael Kelly
Oct 20, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 17, 2023

Disappointed in the condition of new truck, suction cup marks on door, and we have paint scratches that need repair, glue on inside drivers door handle. Have to miss work and arrange a ride back now to ge More

by SKISANGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Perez, Jay Dhaliwal
Oct 19, 2023 -

Folsom Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 17, 2023

Great people and fast negotiation . strongly recommend their service and professionalism. Would buy from them again More

by francocampilongo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Sims, Michael Kelly
Oct 19, 2023 -

Folsom Buick GMC responded

I'm grateful for your kind words, Franco! Thank you for choosing us, and I can't wait to see you again in the future. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 15, 2023

He was attentive friendly and professional on the phone and in person. He embodies the great service and feeling I’ve always had from this dealership and the reason we drive from Elk Grove even though ther More

by GREG1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston, Ed McNanna
Oct 18, 2023 -

Folsom Buick GMC responded

Greg, thank you for the wonderful review and for traveling to Folsom Buick GMC, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 15, 2023

Very fast and complete service. The service tech was very thorough and helpful. Will use Folsom service again More

by SWARTZVOSECONST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Oct 18, 2023 -

Folsom Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 15, 2023

Always a pleasure to continue working with the crew at Folsom GMC. They helped my select a second car, and even delivered it to my home. More

by SHERRYED95632
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tina Long, Dave Wheller, Tyler Sims, Jay Dhaliwal
Oct 18, 2023 -

Folsom Buick GMC responded

Thank you for leaving us this great review, Sherry. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 14, 2023

Had to reschedule a warranty service appointment due to some miscommunication but the work was done and all seems fine now. More

by JKSHARKBYTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Oct 17, 2023 -

Folsom Buick GMC responded

Thank you for the great feedback! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 11, 2023

They were able to find a new transmission at another dealer and were able to have our car back to us in a week so we could have it for an upcoming trip. Even though we were shocked at the cost their pr More

by sethandbarb
Recommend Dealer
Yes
Employees Worked With
Dave Weller in service did a great job.
Oct 12, 2023 -

Folsom Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and I hope we can pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 11, 2023

I was a little perturbed that they refused to work on my Buick because it's too old. I have assiduously cared for and fussed over my Buick for years. It's in showroom condition. And it IS a Buick. Thi More

by MARCMAYPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
October 10, 2023

I am satisfied with the expedient service that was performed on my vehicle. one day and all of the work was completed on time. Tina is very knowledgeable and proficient. More

by norm8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service
Oct 11, 2023 -

Folsom Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Folsom Buick GMC. If there is anything more that I can do, please come back and see us again. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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