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Folsom Buick GMC

Folsom, CA

4.7
219 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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219 Reviews of Folsom Buick GMC

October 27, 2023

Great people and great service every time. Every concern addressed and solved. Thank you FBGMC! More

by Corey R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Tina Long, Dave Wheller, Ed McNanna, Michael Herrera
Oct 30, 2023 -

Folsom Buick GMC responded

Corey, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 27, 2023

Folsom Buick GMC dealership has always been good to me. I bough my GMC Terrain there in 2017. I've enjoyed this car very much. More

by CASUPERDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Oct 30, 2023 -

Folsom Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 26, 2023

Number one, got an amazing deal for my cool upscale Denali! The process of leasing went smoothly. Especially liked Michael's help in finance. Very pleased and will definitely recommend your dealershi More

by info@zentnercollection.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Michael Kelly
Oct 27, 2023 -

Folsom Buick GMC responded

Thank you for sharing your feedback about your experience with us. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that we can assist you with. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 25, 2023

Brought my vehicle in to diagnose an engine misfire. Determined to be defective cam and lifters. I am happy with the repairs but it took a month to diagnose and complete them. Communications could hav More

by VWKOTOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long
Oct 26, 2023 -

Folsom Buick GMC responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered while we worked on your vehicle. We strive to provide excellent customer service, and I'm glad that this was the case for you! I will share your feedback with my team and please let me know if there's anything else we can do for you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 25, 2023

Not very proactive with communication and follow up. Small service area so it’s tight to get vehicle in and out. More

by SBTAYLOR60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Wheller, Ed McNanna, Michael Kelly, Amber Orcutt
Oct 26, 2023 -

Folsom Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 24, 2023

The customer service with Tina Long was great and the turn around time for my Canyon was good. More

by russuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Oct 25, 2023 -

Folsom Buick GMC responded

I'm thrilled to receive your positive review! Thank you for choosing us, and I look forward to serving you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 22, 2023

Johhny checked me in and kept me informed of the progress. The work was copleted earlier than I thought it would be so a big thans all around. More

by JEFF.ARMSTRONG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Oct 24, 2023 -

Folsom Buick GMC responded

Thanks for the kudos, Jeff. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 21, 2023

My battery died on me early in the morning 10/20/2023 so I brought it in to have it replaced and they were able to get the right battery (I have a 2013 Toyota RAV4 that I bought used from Folsom Buick GMC) More

by Eldo Moto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Velasco, Dave Wheller, Ed McNanna
Oct 24, 2023 -

Folsom Buick GMC responded

Eldo, thank you for your kind words about Dave and the rest of the team. I'm glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review, as well as your loyalty to our dealership. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 20, 2023

Great dealer, would have been better if I did not have to return to have my dashboard cleared of message. More

by miraclezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Scott Runkle, Michael Herrera
Oct 23, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 20, 2023

No pressure and honest it was a good car purchasing experience which we all know is kinda rare More

by SSANDOVAL2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Tyler Sims, Bobby Gillin, Angel Perez, Alex Zagalskiy, Steve Voyez, Jay Dhaliwal, Michael Kelly
Oct 23, 2023 -

Folsom Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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