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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

November 07, 2023

Service was explained clearly and performed promptly. Cost estimate was accurate. There were no surprises. More

by czama54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Nov 08, 2023 -

Folsom Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 07, 2023

Service Advisor was great. My Appointment was delayed 2 hours which was unexpected. Hopefully my next appointment will go smoother. More

by Big Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Nov 08, 2023 -

Folsom Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 07, 2023

Very professional and not the typical push salesman. Bobby took his tome allowed me to review my options. More

by sheldonmcafee2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Michael Kelly
Nov 08, 2023 -

Folsom Buick GMC responded

I appreciate the kind words, Sheldon. I look forward to seeing you again in the future! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 06, 2023

Professional people and service. Work was completed when they said. Car was waiting for me when they said. More

by A.ZLATUNICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Nov 08, 2023 -

Folsom Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Folsom Buick GMC. If there is anything more that I can do, please come back and see us again. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 06, 2023

Quick easy service. Pricey BUT efficient with a clean dealership and friendly staff. I will use them again. More

by stevekarsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Scicluna, Jose Torres, Danny Velasco, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Nov 08, 2023 -

Folsom Buick GMC responded

Thank you for the great feedback, Steve! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 06, 2023

Sales people are helpful. Clean showroom and kind individuals. Service department is difficult to coordinate and organize orders with. More

by KEVIN.HENDERSON2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Velasco, Alex Zagalskiy
Nov 08, 2023 -

Folsom Buick GMC responded

Kevin, thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 04, 2023

I had a great experience buying a used car. Quick, easy, friendly, and helpful service from Marty and Charles. More

by renee.zavislak
Recommend Dealer
Yes
Employees Worked With
Marty, Charles Townsend
Nov 07, 2023 -

Folsom Buick GMC responded

Renee, I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Folsom Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 02, 2023

Shuttle van driver incurred 6 potential moving violations when he drove 9 miles. Didn’t manage to keep under speed limit! Rolling stops at best for stop signs. Even ran a light he should have stopped at IF More

by laborelations
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller, Ed McNanna
Nov 03, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to leave us your review. Please know that is not the customer service that we seek to provide. I would appreciate hearing more about your time with the shuttle service so that we may work to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 01, 2023

Excellent Service. Great location close to our home, the ability to drop off the car and get a shuttle ride home is important to us. More

by harcosaltdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Nov 03, 2023 -

Folsom Buick GMC responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 01, 2023

He was very polite, efficient, and took care of the issue fast. Everyone in that office is very nice and efficient and worked with my schedule. Thank you! More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Nov 03, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review, Esther! We really appreciate your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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