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Folsom Buick GMC

Folsom, CA

4.7
219 Reviews
Call Dealership (916) 400-2884
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12640 Auto Mall Cir

Folsom, CA

95630

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219 Reviews of Folsom Buick GMC

November 16, 2023

Use Folsom Buick Service since 2020 always excellent service kind and professional great experience always More

by MARGARETAJAYI65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long, Johnny Livingston
Report | Print
Nov 17, 2023 -

Folsom Buick GMC responded

Margareta, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 16, 2023

Every one in the service department takes care of our service needs professionally and with great consideration and care. Thank you! More

by rpmvend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle Driver Service Employees we’re great , Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna
Report | Print
Nov 17, 2023 -

Folsom Buick GMC responded

Thanks for this great review! I can't tell you enough how much I appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and I look forward to working with you in the future! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 15, 2023

The very best service , every time. Very friendly staff , very helpful. Johnny was great. Thanks More

by allgirlsdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Charles Townsend, Michael Kelly, Michael Herrera
Report | Print
Nov 17, 2023 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 15, 2023

Honest dependable service provider! The experience was great from the online appointment until my vehicle was ready. More

by DOUGLASBAUSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Report | Print
Nov 16, 2023 -

Folsom Buick GMC responded

Douglas, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 14, 2023

It was a very low pressure and seamless process purchasing from this team and location. More

by seanstokes2.0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Perez, Jay Dhaliwal, Michael Kelly
Report | Print
Nov 15, 2023 -

Folsom Buick GMC responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 14, 2023

Great customer service! Would definitely come back for another car here! Gave me a great experience More

by YESSI.ALVARES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Michael Kelly, Michael Herrera
Report | Print
Nov 15, 2023 -

Folsom Buick GMC responded

Thank you for this amazing review! We really appreciate your business, Yessi. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 14, 2023

Great communication and great people. Made it a great experience and we are very happy More

by SCOTTFROMNORCAL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Gillin, Jay Dhaliwal
Report | Print
Nov 15, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 14, 2023

Ok, Jonny was great. Techs on job missed some stuff in completing job the first time. More

by SACTOCRU
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Report | Print
Nov 15, 2023 -

Folsom Buick GMC responded

I appreciate you taking the time to share your experience with our service department. Here at Folsom Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 13, 2023

Freddy was very informative and did everything in his power to get my truck back to full operating condition. More

by jkcalpoly
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Report | Print
Nov 14, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Freddy went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact me directly! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

November 11, 2023

Johnny on the SPOT! !! Had an appointment with Johnny and he was ready for me and got my work completed ASAP. I was on the road in no time!!! Would recommend him to More

by KOUP6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Report | Print
Nov 13, 2023 -

Folsom Buick GMC responded

Thanks for your outstanding review! I'm very happy to hear that Johnny was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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